Satisfaction Questionnaire on Customer of. The Elite International Logistics Co., Ltd.
Dear Customer：
   Thank you for your support of Elite International Logistics. In order to continuously improve the quality of our services, we need your opinions and comments to serve as the driving force for our growth and improvement.
   We also hope to use this communication to increase the opportunities for our future cooperation and mutual creation of corporate profits and benefits.
   This questionnaire is only used for the purpose of conducting Elite’s annual customer satisfaction survey. Please feel free to answer the questions and provide additional comments. After completion of this questionnaire, please send it back to us at your earliest convenience, or inform us for our pickup. We will use
   Your inputs in this questionnaire in our annual review, and make improvements on our future performance.

Thank you!
Elite International Logistics Co., Ltd.
Sign in to Google to save your progress. Learn more
Organization *
Respondent *
 1.Attitude of our contact/window *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
2.Professionalism of our contact/window *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
3.Effectiveness in meeting your emergency needs *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
  4. Efficiency in providing information/responses *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
5. Efficiency in handling customer complaints  (Not applicable if no complaint filed)
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
Clear selection
6.Functions of our information system  (Not applicable if information system not used)
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
Clear selection
7. Our reports/forms in meeting your needs *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
8. Contents of our bills in meeting your requirements *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
9. Timeliness of our billing services *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
10. Safety/security in managing inventory/goods *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
11. Accuracy in controlling number of inventory/ goods *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
12. Methods &Timeliness in receiving/shipping goods *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
13. Warehouse facilities in managing inventory/goods *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
14. Security and tidiness of warehousing area *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
15. Our overall image among logistics industry *
Excellent:10-9      Good:8-7      Pass：6        Not Good:5 以下
Very unsatisfied
Very satisfied
16. Any additional comment or feedback to Elite’s services？ *
  17. Would you require our future services   *
Next
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. - Terms of Service - Privacy Policy

Does this form look suspicious? Report

Google Forms