Client Satisfaction Survey

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Client support is the main touch point between MUSCCO and its SACCOs. Making sure that the SACCOs are having an optimal experience with our officers is most important for your happiness and overall satisfaction with our products and services. We strive to provide excellent client support to you in appreciation of your loyalty and trust towards MUSCCO.
Organizational visibility and social media presence is another key engagement strategy that bridges the gap between the union as an organization and you, the SACCOs we serve. In this information age, online platforms such as our websites and social media pages’ help bring MUSCCO closer to you by providing easy access to information and support toward customer queries.

MUSCCO SERVICE COMPETENCE

a. How satisfied are you with the way MUSCCO handles your inquiries?

Very Satisfied

Satisfied

Not Satisfied

Clear selection

b. To what extent was your issue handled professionally?

Very Professionally

Professionally

Not Professionally

Clear selection

c. Were your solutions provided or delivered in a timely manner?

Timely

Somewhat Timely

Not Timely

Clear selection

d. How do MUSCCO’s services compare to other financial institutions

Above Average

Average

Below Average

Clear selection

WEBSITE AND SOCIAL MEDIA PRESENCE

a. How often do you visit MUSCCO’s website?

Weekly

Monthly

Never Visited

Clear selection

b. Do you find the website easy to navigate?

Easy

Very Easy

Difficult

Clear selection

c. How useful was the information you found on the website?

Not Useful

Useful

Clear selection

d. Does the website include all the information you need?

More Information should be added

Yes it does

No it does not

Clear selection

MUSCCO SERVICES

a. Are you satisfied with the quality of services MUSCCO provides?

Very Satisfied

Satisfied

Not Satisfied

Clear selection

b. How well do the services meet your expectations?

Expectations Exceeded

Expectations Met

Expectations Not met

Clear selection

c. Are you happy with the current number of services MUSCCO offers?

Very Happy

Not Happy

Happy

Clear selection

c. (i) If not, what additional services could MUSCCO offer to enhance SACCO Development?

d. How likely are you to recommend MUSCCO’s services to another financial cooperative?

Likely

Somewhat Likely

Unlikely

Clear selection

MUSCCO PRODUCTS

a. Are MUSCCO’s products delivered to you in a timely manner?

Timely

Somewhat Timely

Not Timely

Clear selection

b. Are you following us on social media? If so, which platforms do you follow us on?

Facebook

Twitter

Clear selection

c. Would you consider subscribing to our monthly E-newsletter?

Likely

Somewhat Likely

Unlikely

Clear selection

d. Would you be willing to submit success stories from your SACCO to be featured in the monthly E-newsletter?

Willing

May be

Unwilling

Clear selection

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