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Avis clients
QUESTIONNAIRE DE SATISFACTION OFFICE DE TOURISME DES SAINTES MARIES DE LA MER
CUSTOMER SATISFACTION QUESTIONNAIRE SAINTES MARIES DE LA MER TOURIST OFFICE
QUESTIONARIO DI SODDISFAZIONE UFFICIO DI TURISMO DELLE SAINTES MARIES DE LA MER
* Indicates required question
1.1 Environnement / Environment / Ambiente
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• Confort et commodité / Comfort and convenience / Comfort e convenienza :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
1.2 Environnement / Environment / Ambiente
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• Propreté / Cleanliness / Pulizia :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
1.3 Environnement / Environment / Ambiente
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. Présentation de l’information (brochures, affiches…) / Presentation of information (brochures, posters…) / Presentazione della informazione (opuscoli, poster…) :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
1.4 Environnement / Environment / Ambiente
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. Temps d’attente / Waiting time / Tempo di attesa
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
2.1 Le personnel / Staff / Il personale
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• Présentation / Presentation / Presentazione :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
2.2 Le personnel / Staff / Il personale
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• Amabilité / Amiability / Amabilità :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
2.3 Le personnel / Staff / Il personale
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Disponibilité / Availability / Disponibilità :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
3.1 Compétence du personnel / Competence of staff / Competenza del personale :
*
• Compréhension de la demande / Comprehension of request / Comprensione della domanda :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
3.2 Compétence du personnel / Competence of staff / Competenza del personale :
*
• Réponse adaptée à la demande / Adaption of response to needs / Risposta adatta alla richiesta :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
3.3 Compétence du personnel / Competence of staff / Competenza del personale :
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• Re-orientation vers d’autres structures si nécessaire / Reorientation to other structures if necessary / Riorientamento verso altre strutture se necessario :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
4.1 Information / Information / Informazione
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• Précision des informations données / Relevance of information found / Precisione delle informazioni trasmesse :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
4.2 Information / Information / Informazione
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• Incitation à découvrir d’autres activités et sites touristiques / Incitement to discover other activities and places of interest / Incoraggiamento a esplorare altre attività e siti turistici :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
4.3 Information / Information / Informazione
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• Appréciation globale sur les services de l’Office de tourisme / Overall rating of the tourist office / Valutazione globale riguarda i servizi dell’ufficio del turismo :
Insuffisant / unsatisfactory / inadeguate
Correct / correct / corretto
Satisfaisant / satisfactory / soddisfacente
Required
5.1 Pour aller plus loin / To go further / Per approfondire. • Avez-vous des remarques ou suggestions sur les services de l’office de tourisme ? Do you have remarks or suggestions about services of the tourist office? Avete delle osservazioni o suggerimenti sui servizi dell'ufficio di turismo?
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Your answer
5.2 Pour aller plus loin / To go further / Per approfondire. • Avez-vous des remarques ou suggestions concernant la destination en général ? Do you have any remarks or suggestions concerning the destination generally? Avete in generale delle osservazioni o suggerimenti riguarda la destinazione?
*
Your answer
Merci de votre participation ; au plaisir de vous accueillir de nouveau aux Saintes Maries de la Mer. Thank you for your participation ; we look forward to welcoming you back to Saintes Maries de la Mer. Grazie per la vostra partecipazione ; non vediamo l'ora di darvi il benvenuto di nuovo a Saintes Maries de la Mer.
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