Custom orders under $100 will require full payment upfront. Custom orders over $100 require a 50% retainer upfront to hold date. Remaining balance is due 72 hours before pick/delivery.
Orders placed with under two weeks notice may be subject to an additional 25% fast-tracking fee, and full payment is due at booking. An order is not considered BOOKED until payment is made. The requested date remains open for other bookings until payment is received.Once a custom order is booked, any changes to designs, quantity, packaging, delivery date, etc. are subject to my ability to accommodate and may result in additional charges. Any additional charges must be paid upfront as soon as changes are approved and a revised invoice is sent.
A pickup/delivery date and time will be coordinated with the client at booking. Please contact me asap if a change in date/time is needed. NO REFUND will be issued if a client no-shows and does not contact me.
After 24 hours from the missed pick up time, and no contact from client, the order will be considered forfeited and the order will be donated to charity - NO REFUND WILL BE ISSUED. Client must notify me 72 hours before delivery/pick up date to cancel for a refund. The cost of any payment processing fees and special supplies I have purchased for the order (including but not limited to: cookie cutters, sprinkles, flavorings, flowers, etc.) will be deducted from the refund amount. Your order is considered in production 72 hours before the due date; therefore there is NO REFUNDS for cancellations between 72 hours and the pick up/delivery date.
In the event that I have to cancel due to any unforeseen circumstance, a full refund will be given as soon as possible.
Due to a recent uptick in clients arriving SIGNIFICANTLY late for their chosen/agreed upon pick up time, I will now be charging a late fee for late pick ups. Any client arriving more than 30 minutes past their chosen/agreed upon pickup time will be subject to a late fee calculated at 10% of their order total. Any pick ups an hour past the agreed upon time will be subject to the late fee and may need to be rescheduled. An invoice from my Square site will be sent to the client and must be paid before the product will be released to the client.
Client has 48 hours after pick up/delivery to contact me regarding any issues. Remaining product must be returned to me for inspection.
I retain the right to post photos of the order on my social media accounts and website.
