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Quality Policy Refresher 2019
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Name
Your answer
Dept / Team
Choose
QAPD
HR&FIN
CM&IT
SM
TM
Team Chie
Team Jean
Team Jhona
Team Kyle
Team Niko
Team Ronald
1. Complete the statement: We in the Duzon E&H Teaching Center strive to have a positive impact on the ____________ ___________ __________ of our customers.
Your answer
2. What are we committed to doing?
We are committed to making the class more interesting and more fun for our customers.
We are committed to helping them succeed in their personal and professional objectives through the use of the language.
Clear selection
3. Why do we have a customer satisfaction monitoring system?
It ensures that we are well informed of the true expectations, needs and desires of our customers.
It ensures that we are well informed of the satisfaction of the customers.
Clear selection
4. Who is our Quality Management Representative?
Your answer
5. What does QMS stand for?
Your answer
6. What do we keep in mind when we develop our strategies, products and services?
Your answer
7. When did our CEO approve the quality policy?
May 22, 2013
April 1, 2015
Clear selection
8. Our organizational leadership sustains and supports the factors essential to achieving our quality objectives.
TRUE
FALSE
Clear selection
9. What are the factors essential to achieving our quality objectives?
Your answer
10. Who is our Deputy QMR?
Your answer
11. Why do we have a Quality Management System in place?
To ensure that we are well informed of the true expectations, needs and desires of our customers.
To make sure that quality standards are met and continually improved.
Clear selection
12. Employee engagement, employee development and employee empowerment are our quality objectives.
TRUE
FALSE
Clear selection
13. Give an example of our customers’ objectives.
Your answer
14. What is in the core service of teaching operations and support departments?
Your answer
15. Why do we have an organizational leadership?
It sustains and supports the factors essential to achieving our quality objectives: employee engagement, employee development, employee empowerment.
It makes sure that quality standards are met and continually improved.
Clear selection
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