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Service User Satisfaction Survey 2023
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* Indicates required question
Client Name (Optional)
Your answer
If you are a relative please state your relationship
Parent
Child
Sibling
Spouse
Other:
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Scale
Please rate the following areas on the scales below with 1 being Very Poor and 5 being Excellent
Myhomecare Service
myhomecare.ie
explained clearly how my care package would be implemented and managed?
*
Very Poor
1
2
3
4
5
Excellent
Are you aware of who your point of contact is within Myhomecare?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
advise me what services will be provided and when visits will be scheduled?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
always keep me informed with changes to my care package?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
routinely assess the ability and willingness of Home Care Support Workers to provide care through spot checks and let me know when they plan to visit my home?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
has provided me with a number to call with queries 24/7 and information on local voluntary community groups?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
has provided clear guidelines around policies of care provision including complaints, confidentiality and consent?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
provides Home Care Support workers who are competent in their handwashing and infection control practices when providing support to me?
*
Very Poor
1
2
3
4
5
Excellent
Overall
myhomecare.ie
agency pays attention to Service User needs?
*
Very Poor
1
2
3
4
5
Excellent
Overall
myhomecare.ie
agency pays attention to Service User needs?
*
Very Poor
1
2
3
4
5
Excellent
Myhomecare Management
I am treated fairly and equally with consideration and respect by
myhomecare.ie
employees?
*
Very Poor
1
2
3
4
5
Excellent
myhomecare.ie
management listens to my concerns when I need to speak with them?
*
Very Poor
1
2
3
4
5
Excellent
What areas of
myhomecare.ie
do you feel need improvement?
*
Your answer
Other remarks:
Your answer
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