Your Experience using a Dell Laptop with a i9 Processor (e.g. Dell XPS)

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Background:

This form is understand your experience with Dell i9 Laptops. We are asking for your experience to see if it matches our experience and the experience of other Dell i9 Laptop customers. We have owned Dell Laptops from 2014-2024. As of 2019, we noticed a significant change in Dell i9 Laptops. We also found many users who reported that they noticed this change as well.

How we will use this form:

We will encourage Dell to take notice of this significant change in the laptops they sell (No personal identifying information will be shared with Dell to take this step; at this step, anonymous statistics may be shared). We will encourage Dell to help users who were negatively impacted by this change (e.g. repair, refund, a partial refund to offsett costs, ...). If you choose, we will message you with information on how to receive help. We need the support of real people who are Dell i9 laptop customers to make this happen (even when user information is not shared).

Notice:

All information is confidential. The data you fill in will be used only for this purpose.

We expect that we will need to verify customers to validate the statistics sent to Dell (even when the statistics are anonymous).

Who:

This initiative was created by a Dell laptop owner, who first purchased a Dell laptop in 2014, and works as a computer science researcher. A team is forming to act with the support of Dell customers to encourage Dell to be responsible with their laptop line, satisfy their customers, and make their customer's whole.

Email *

Which model of Dell Laptop did you purchase?
*

Dell XPS 17

Dell XPS 15

Other:

Which of the following have you experienced while using your Dell Laptop? (Select all options that apply)
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The laptop always emits hot air

The laptop frequently emits hot air

The keyboard and tackpad (touch mouse) area is very hot

The keyboard and tackpad (touch mouse) area is hot

My finger(s), palm(s), and/or hand(s) are in pain after using the keyboard and tackpad (touch mouse) area

The laptop fans are always on

The laptop fans are frequently on

The laptop turns off while I am using it (i.e. the laptop turns off, but you are not turning the laptop off)

The laptop turns off while it is being transported (e.g. going to work, cafe, ...) (i.e. the laptop turns off, but you are not turning the laptop off)

The laptop turns off while it is stored (e.g. in my bag, backpack, car, ...) (i.e. the laptop turns off, but you are not turning the laptop off)

The laptop has a battery life of under 1hr

The laptop has a battery life of under 2hr

The laptop has a short battery life, not lasting as long as advertised

The laptop is always loud

The laptop is frequently loud

The laptop fans are loud

The laptop performance is low (i.e. it does not meet the needs you purchased it for)

The laptop runs slowly (i.e. applications take a long time, the screen periodically freezes, ...)

The laptop runs slowly while using everyday applications (e.g. webbrowsing, using microsoft words, ...)

Undervolting is disabled on the laptop

I have other experiences to report (check this and go to the next question below)

None of the above

Required

How much did the experience you reported above impact your ability to use the Dell i9 laptop?
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It slowed down my ability to use the Dell i9 laptop (i.e. it takes longer or is more frustrating to do work on the laptop as compared to other computers)

It severely slowed down my ability to use the Dell i9 laptop (i.e. it takes much longer or is much more frustrating to do work on the laptop as compared to other computers, or most applications you use are slow or encounter an error, and/or you no longer use certain programs on the laptop)

It made it so I no longer use the Dell i9 laptop (i.e. I changed to using another laptop or computer)

It had no impact on my ability to use the Dell i9 laptop

What is the "Service Tag" of the laptop you purchased?
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The "service tag" is located in several places.

A "service tag" is multiple letters and numbers. (e.g. SGTUE9832)

Note, all laptops have service tags. (No warranty plan is needed.)

Check the following places for the "service tag":

It is written on the back (or back-side) of the laptop you purchased (also look for "ST")
It is written on your paper receipt
Check your email by searching for "dell" (Dell may have emailed you a receipt or service contract)
It is written on your service contract
It is in the Dell application installed on your computer
Call Dell and ask for the servig tag

Do you want to receive an email on how to receive help with the Dell laptop you purchased?

Yes

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