Guidelines:

1. Sessions are to be booked and an attendance booking form is to be completed and signed by the parent/carer.  This booking form states what days and hours of care you require and the fees that are payable. In the event of any changes of hours a new attendance booking form will need to be completed and signed.

2. Payment for sessions are to be paid for via Parent Pay, by the Friday prior to the week of care being provided.  

3.   The school reserves the right to grant places at short notice in exceptional circumstances: this is decided by the Headteacher or Nursery Lead

4.  As a rule, in case of cancellations, refunds or carry-forwards of care cannot be provided. However, in exceptional circumstances, carry-forwards may be considered if at least 48 hours notice is given and this will be at the discretion of the Headteacher.  

Parents responsibilities:

1. To book a space in advance and ensure the booking form is completed and updated as and when necessary.

2. To ensure that payment is made, in advance of the care being provided, via ParentPay.

3. To give the school over 48 hours notice if they wish to make a cancellation. Please see note above regarding refunds/carry forwards. Refunds generally will not be granted as staff will have already been in place to provide care.

4. To collect their child on time failure to do so will result in a late collection at £5 per 5 minutes collecting.

5. To inform the school promptly if, in an emergency, children will be collected late, or by a different adult.   In the event of a late collection, charges will be made, which must be paid via ParentPay.  Please see overleaf for details.

6.  To liaise with the Nursery Lead if they have any queries about the care being provided for their child.
 
 School’s responsibilities:

The School Office—will ensure fees are available for payment via Parent Pay a week in advance

Parent/Carers are to ensure payments are made on time and in advance of care i.e. fees due for w/c 14th May 18 will need to be paid in full latest Friday 11th May 2018

In the unlikely event of monies being owed to Nursery:-

1.  In the unlikely event that fees have not been paid by the Friday they are due Nursery Staff will contact parents/Carers on the Friday. They will remind them either in person, via MyEd or over the telephone.

2. If monies due are not received by Monday morning parents will be given a further and final reminder and given until lunchtime to bring their account up to date.

3. Failure to settle outstanding monies will result in the Nursery Lead refusing entry until the account is settled and brought up to date.
 
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