Unresponsive Users

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Unresponsive Users

Reporting users who do not respond to messages or payment

Your email *

Customer Username *

Item # *

Date Sold *

YYYY

First Payment reminder message sent? *

Yes

Payment Reminder Example template (send after 2 days from end date)

Dear Customer,

Congratulations on winning this item! We appreciate your support of the Salvation Army.

Our system indicates that you have an unpaid orders in your account. You should have received an invoice with the total due and a link to where you can make your payment. If you have not yet received an invoice or are having difficulties making your payment, please contact us immediately.

All major credit cards with or without a PayPal account will be accepted. Please proceed to pay by clicking on the Checkout with PayPal button in your winnings.

If we do not receive payment or a response within [2 or 3] business days of this email, we will cancel this order and relist the item.

Thank you for your purchase and your support of the Salvation Army,

Other reminders

in addition to messages, please resend the invoice by going into your Invoice tab -> finding the unpaid order(s) -> checking off the box(es) and clicking "Email" at the top.

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