SPS Stage 2 Complaint Form

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Stage 2 formal complaint - heard by the headteacher/delegated member of staff

Email *

Under stage 1 of the school's complaints procedure, it is important that you attempt to resolve any difficulties in the first instance by discussing your concerns/complaint with a relevant member of staff (usually the class teacher). Many complaints can be settled on an informal basis over the telephone, in person or through email with a member of staff or the Headteacher.

If you have tried this and are still not satisfied with the response, then please fill in all the sections of this form to escalate your concern to a formal complaint (stage 2 of the complaints procedure). The form should be completed fully to ensure a satisfactory resolution to your concerns. It should be submitted within ten school working days of the completion of Stage 1 for the complaint to be considered.

If you require any assistance in raising your formal complaint, please contact office@saltaireps.co.uk or call the office at 01274 584093.

Your name *

Pupil's name (if relevant)

Your relationship to the pupil (if relevant)

Address

Daytime telephone number

Evening telephone number

Please give details of your complaint including whether you have spoken to anybody at the school about it and their response. Please provide details such as relevant dates, times, and the names of witnesses of events.
*

What actions do you feel might resolve the problem at this stage?
*

Do you wish to provide any additional paperwork/evidence? If so, please give details here.

A copy of your responses will be emailed to the address you provided.

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