UPH-DJGTMU STUDENT SATISFACTION SURVEY (2nd Semester)
University of Perpetual Help - Dr. Jose G. Tamayo Medical University Biñan Campus

Dear MU Students,

The purpose of the Student Satisfaction Survey is to gather feedback from students about your experience and overall satisfaction with the Medical University academic offices, academic support offices, and the services we provide.  

The accuracy, honesty and the completeness of your responses will help us serve you better.

All information provided will be kept confidential and be used only for reference and completion of school records and requirements. We will not disclose your personal information to a third party without your consent, unless we are required or authorized to do so by law or other regulation.

Thank you for your participation.


LEVEL OF SATISFACTION

5      Excellent
4      Very Good
3      Good
2      Fair
1      Needs Improvement

NOTE: YOU MUST BE LOGGED IN TO YOUR SCHOOL GOOGLE ACCOUNT WITH YOUR @UPHSL.COM.PH EMAIL ADDRESS TO BE ABLE TO ACCESS THIS FORM

Email *
DATE *
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FULL NAME (Last Name, First Name,  M. I) *
PROGRAM *
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YEAR LEVEL *
Required
ADMISSIONS & INFORMATION OFFICE -  1. The online pre-registration and enrollment process is systematic, organized, and instructions provided are clear and understandable. *
ADMISSIONS & INFORMATION OFFICE - 2. The online entrance exam procedures and instructions provided are clear and understandable. *
ADMISSIONS & INFORMATION OFFICE - 3. The Admissions staff can be contacted easily, respond to questions within 24 hours, and are able to answer questions completely and accurately. *
ADMISSIONS & INFORMATION OFFICE - 4. The information and instructions on admission and enrollment posted on the Admission’s and Medical University’s social media pages are clear and easy to follow. *
ADMISSIONS & INFORMATION OFFICE - 5. The admissions office is staffed with knowledgeable, efficient and courteous personnel. *
ADMISSIONS & INFORMATION OFFICE - 6. Comments and Suggestions for Improvement. *
ASSESSMENT/FINANCE OFFICE - 1. The online assessment process is systematic, organized, and instructions provided are clear and understandable. *
ASSESSMENT/FINANCE OFFICE - 2. The online account viewing (GTI SOA) through the School Automate is easily accessible, accurate, and easy to understand. *
ASSESSMENT/FINANCE OFFICE - 3. The Assessment and Finance office contact information is clearly posted and easily accessible. *
ASSESSMENT/FINANCE OFFICE - 4. Assessment staff are knowledgeable and able to answer student inquiries (online and in-person, whichever is applicable) accurately, clearly, and within 24-48 hours *
ASSESSMENT/FINANCE OFFICE - 5. Comments and Suggestions for Improvement *
CADUCEUS NEWS ORGANIZATION - 1. The Caduceus News Organization creates awareness and disseminates information through the Caduceus Newsletter *
CADUCEUS NEWS ORGANIZATION - 2. The Caduceus News Organization gives the students a voice through the publication of their opinions as represented by the editorial staff *
CADUCEUS NEWS ORGANIZATION - 3. The Caduceus News Organization's editorial members are objective and genuinely willing to listen to the concerns and opinion of the students *
CADUCEUS NEWS ORGANIZATION - 4. Students are informed of release of and are able to view  digital Caduceus issues *
CADUCEUS NEWS ORGANIZATION - 5. Comments and Suggestions for Improvement *
CASHIER/ONLINE PAYMENT - 1. The online payment procedures and instructions provided are clear and easy to follow. *
CASHIER/ONLINE PAYMENT - 2. The online and in-person payment process (whichever is applicable) is efficient and hassle-free. *
CASHIER/ONLINE PAYMENT – 3. The payment channels provided (in-person, bank-deposit, online via Dragonpay) are sufficient and easy to use. *
CASHIER/ONLINE PAYMENT - 4. Cashier staff are able to assist in resolving payment and/or student concerns on financial accounts. *
CASHIER/ONLINE PAYMENT- 5. Comments and Suggestions for Improvement *
GUIDANCE AND COUNSELING SERVICES - 1. The Guidance & Counseling Office actively promotes its guidance and counseling programs and services and students are aware of all the services the office provides. *
GUIDANCE AND COUNSELING SERVICES - 2. The Guidance & Counseling Office assists students in addressing issues that may affect their academic performance. *
GUIDANCE AND COUNSELING SERVICES - 3. The Guidance & Counseling Office enables the students to recognize their interests and innate capabilities through administration of psychological tests. *
GUIDANCE AND COUNSELING SERVICES - 4. The Guidance & Counseling Office is able to properly advise students of potential career opportunities related information. *
GUIDANCE AND COUNSELING SERVICES - 5. The Guidance & Counseling Office provides information relevant to life as a student. *
GUIDANCE AND COUNSELING SERVICES - 6. The Guidance & Counseling Office encourages students to seek assistance to help understand themselves and clarify concerns. *
GUIDANCE AND COUNSELING SERVICES - 7. Comments and Suggestions for Improvement. *
LIBRARY / E-LIBRARY - 1. The online library is accessible and students are able to easily find what they need. *
LIBRARY / E-LIBRARY- 2. The online library or E-Library can provide what students need and contain up-to-date reference books, trade magazines, journals and newspapers. *
LIBRARY / E-LIBRARY- 3. The library is able to fulfill requests for physical or off-line resources *
LIBRARY/E-LIBRARY - 4. Library personnel are courteous, pleasant, and are open to suggestions and recommendations. *
LIBRARY/E-LIBRARY - 5. Comments and Suggestions for Improvement. *
REGISTRAR'S OFFICE - 1. The Registrar's office is accessible and able to provide an adequate and  comfortable waiting area for in-person requests. *
REGISTRAR'S OFFICE - 2. The Online Document Request process is systematic, organized, and instructions provided are clear and understandable. *
REGISTRAR'S OFFICE - 3. The Registrar's office processes requests and releases documents within the time frame promised. *
REGISTRAR'S OFFICE - 4. Registrar's office can be easily contacted (phone and email) and staff are able to answer inquiries and provide accurate and comprehensive information within a reasonable time frame. *
REGISTRAR'S OFFICE - 5. Comments and Suggestions for Improvement . *
STUDENT FINANCIAL ASSISTANCE & SCHOLARSHIP PROGRAM - 1. Students are aware of the different types of scholarship programs and financial assistance programs available *
STUDENT FINANCIAL ASSISTANCE& SCHOLARSHIP PROGRAM - 2.  Scholarship program rules and requirements are clearly posted on social media pages and information on financial assistance is easily accessible (such as eligibility requirements and how to apply) *
STUDENT FINANCIAL ASSISTANCE& SCHOLARSHIP PROGRAM - 3. The scholarship and financial assistance programs are adequate and meet the needs of the students. *
STUDENT FINANCIAL ASSISTANCE& SCHOLARSHIP PROGRAM - 6. Comments and Suggestions for Improvement. *
SECURITY OFFICE - 1. Security Personnel are always properly groomed and are dressed in a uniform that clearly identifies them as Security Officers. *
SECURITY OFFICE - 2. Security Personnel are mentally alert, courteous, respectful, and always willing to help. *
SECURITY OFFICE - 3. Security Personnel are positioned at key areas of the campus and visible at all times. *
SECURITY OFFICE - 4. Security Personnel are able to effectively implement the rules and regulations of the school including health and safety protocols. *
SECURITY OFFICE - 5. Comments and Suggestions for Improvement. *
STUDENT CLINIC - 1. The clinic staff members are able to provide for the medical needs of the students, both in-person and online. *
STUDENT CLINIC - 2. The clinic staff members are courteous and professional. *
STUDENT CLINIC - 3. The clinic has adequate facilities for the needs of its clients when in-person visits are possible. *
STUDENT CLINIC - 4. The school doctor and dentist are available at the scheduled times for online consultation and are able to address medical and dental concerns. *
STUDENT CLINIC - 5. Comments and Suggestions for Improvement. *
SUPREME STUDENT COUNCIL - 1. The Supreme Student Council is able to represent the students and be their voice. *
SUPREME STUDENT COUNCIL - 2. The Supreme Student Council promotes unity among the students. *
SUPREME STUDENT COUNCIL - 3. The Supreme Student Council initiates projects and activities suitable to effect growth and development of each and every student. *
SUPREME STUDENT COUNCIL - 4. The Supreme Student Council officers are approachable and  willing to listen and address the concerns of each student. *
SUPREME STUDENT COUNCIL - 5. The Supreme Student Council officers exhibit the appropriate attitude and behavior of that of a student leader. *
SUPREME STUDENT COUNCIL –6. Comments and Suggestions for Improvement. *
DEAN'S OFFICE - 1. The Dean and his office are available and able to answer student's questions and concerns, both academic and non-academic. *
DEAN'S OFFICE - 2. The Dean encourages academic excellence and inspires students to excel in their future careers. *
DEAN'S OFFICE - 3. The Dean and his office provide a comprehensive orientation program for new students about the College's services. *
DEAN'S OFFICE - 4. The Dean and his office supports student organization and provide students with activities that encourage involvement and participation in the same *
DEAN'S OFFICE - 5. The Dean and his office maintains open two-way communication with parents/guardians. *
DEAN'S OFFICE - 6. Comments and Suggestions for Improvement . *
UNIVERSITY INSTRUCTION - 1. The University's grading system is well defined and clearly understood. *
UNIVERSITY INSTRUCTION - 2. Research activities and projects are provided that expose the students to scientific problem-solving methods. *
UNIVERSITY INSTRUCTION - 3. Modern technology and instructional materials are used in classroom activities. *
UNIVERSITY INSTRUCTION - 4. Programs and course objectives are based on the student's interests that would promote growth and development in his chosen career. *
UNIVERSITY INSTRUCTION - 5. Comments and Suggestions for Improvement. *
UNIVERSITY FACULTY - 1. University faculty demonstrate absolute mastery of the subject matter and thorough knowledge of the topics.  They are able to share their knowledge effectively. *
UNIVERSITY FACULTY - 2. University faculty  distribute a course syllabus or guide so students are aware of the lessons to be taught for the semester/school year. *
UNIVERSITY FACULTY - 3. University faculty follow the course syllabus or outline referred to in question 2 and carries out daily lessons in line with the program and subject at par with high academic standards of the Medical University. *
UNIVERSITY FACULTY - 4. University faculty use appropriate and varied online teaching strategies and techniques that help students understand the subject matter. *
UNIVERSITY FACULTY - 5. University faculty teach subjects in English and are proficient in the English language (except for Filipino subjects) *
UNIVERSITY FACULTY - 6. University faculty use non-lecture activities that are interesting and encourage active participation *
UNIVERSITY FACULTY - 7. University faculty discuss results of exams, demonstrate transparency in the computation of the student's class standing and can explain it when asked. *
UNIVERSITY FACULTY - 8. University faculty are respectful, fair and genuinely interested in the student's academic welfare *
UNIVERSITY FACULTY - 9. Comments and Suggestions for Improvement *
E-LEARNING / FLEXIBLE LEARNING SYSTEM AND ITS DEPARTMENT SUPPORT - 1. Students are able to access the e-Learning System (Moodle) with minimal disruption and down time *
E-LEARNING / FLEXIBLE LEARNING SYSTEM AND ITS DEPARTMENT SUPPORT - 2. Students are able to access their student accounts through the School Automate (GTI) with minimal disruption and down time. *
E-LEARNING / FLEXIBLE LEARNING SYSTEM AND ITS DEPARTMENT SUPPORT - 3. Students are able to have their e-Learning System (Moodle) and School Automate (GTI) concerns addressed within a reasonable time frame *
E-LEARNING / FLEXIBLE LEARNING SYSTEM AND ITS DEPARTMENT SUPPORT - 4. Students know how and who to contact to resolve any e-Learning and School Automate related concerns *
E-LEARNING / FLEXIBLE LEARNING SYSTEM AND ITS DEPARTMENT SUPPORT - 5. Comments and Suggestions for Improvement *
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