Invoice and NOA Request
Enhanced Invoice & NOA Form: Featuring “Tax Invoice” Request

Dear Valued Customers,

At ONE, we are dedicated to continually enhancing our services to better serve your shipment’s requirements. We are pleased to announce to you that as of Monday, September 11,2023, we have upgraded the Invoice & Notice of Arrival’s request form in our website https://id.one-line.com, to include the “Tax Invoice request” feature.

Previous Form Name : Invoice and Notice of Arrival (NOA) Request.
NEW Form Name (eff. 11 Sep 2023) : Invoice and Notice of Arrival (NOA) and Tax Invoice Request.

Customers can now fully utilized this newly enhanced form for a range of activities including:
1. Invoice requests (designed to request all Invoices related to ONE shipment)
2. NOA (Notice of Arrival) requests (designed to request NOA of ONE shipment); and
3. Tax Invoice requests <NEW> - designed specifically for customers who require tax- related (FAKTUR PAJAK) documents.

You can access the form by following the steps outlined below.
id.one-line.com => Indonesia => Customer Forms => Invoice and Notice Of Arrival (NOA) & Tax Invoice Request

Please select option for Request Type on the form as "Invoice and NOA Request".

For more information about ONE and all of its features, please visit ONE Indonesia website https://id.one-line.com. You can also reach out to our Customer Care Agents (CCA) through our LIVE CHAT or by emailing us at indonesia.customercare@one-line.com.

Sincerely,
PT. Ocean Network Express Indonesia
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