Diffusing the Ticking Time Bomb is available for people and organizations to learn life-changing skills to prevent potential conflicts from accelerating out of control. Communication break downs cause stress and conflict not only in your work life but also your personal life. What if there were a way to use communication to persuade those who you interact with, to see things from your perspective, and even comply with your wishes?

It is critical that any and all organizations with direct client contact have the tools they need to increase positive customer interaction outcomes and keep complaints to a minimum.

Diffusing the Ticking Time Bomb is used to redirect conversation to prevent workplace violence. You will learn the following skills during this training:

• How to use paraphrasing
• How and why conflict arises
• Verbal tone and how it is received
• Body language, nonverbal communication and posturing
• How to properly redirect communication
• Active listening techniques
• Creating compliance with policies, rules, and procedures through communication and persuasion

When staff is properly trained, the environment in which they work improves and the threat of conflict, violence and litigation is greatly reduced. Diffusing the Ticking Time Bomb benefits are not just limited to the workplace but extend to one’s personal life by having the necessary skills to deal with difficult situations that can arise off the job. By using this process, you can learn how to positively influence the behavior of those around you.