Customer Success Manager
Hearken is looking for a Customer Success Manager!

This position is a USA-based, remote-friendly full time position. Please start by reviewing the full job description at: https://www.wearehearken.com/careers

Then apply here and send your resume to careers@wearehearken.com with the subject line "Customer Success Manager".

Priority deadline: January 31, 2022
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Email *
Basic Info
Please share some general information to get started
What's your full name: *
What you prefer to be called:
If you prefer to go by a nickname or a name most folks call you by, please share here
Please share your pronouns: *
And a good phone number: *
In which city, state or country are you currently based? *
Please note: Hearken is a remote company currently hiring folks based anywhere in the United States
Are you currently authorized to work in the United States? *
We currently do not have the option to sponsor visas, and cannot support candidates who are not authorized to work in the US.
Getting To Know You Better
For the following questions, please keep your answers short (about a paragraph or two in length at most unless otherwise specified). The purpose of these questions is to get a sense of your personality and perspective, as well as the way you communicate and think. Feel free to interpret questions broadly and be creative if you'd like!
What excites you most about Hearken and the work we do / make possible? *
If you could describe your approach to Customer Success in one sentence, what would it be? *
Share a time that you worked an account renewal strategy that was likely to churn? What was the result? *
What traits are helpful for you in a supervisor or leader? *
How do you identify when there's an opportunity to cross-sell or upsell a customer, and how would you go about starting that conversation? *
A few more logistical questions:
Our team works remotely and distributed across multiple time zones. Do you have experience working with distributed teams? If yes, please tell us about strategies you've used to do that successfully. If no, please give us an idea of how you would approach this challenge. *
If you are selected for this position, how soon could you join the team? *
We anticipate a start date would likely be in mid-to-late March, depending on how the application process moves forward
Things that we’re curious about but won’t influence the strength of your application
How did you hear about this opening? *
Please check all that apply
Required
Notes on your selection(s) in the question above:
Do you identify as a member of a population that is underrepresented or marginalized in tech, sales and consulting, etc.?
This information is aggregated and used to assess whether we’re recruiting and hiring a wide spectrum of candidates. We do not use this to make a judgment on the strength of your individual application. If you'd like to share more about how you identify, you may use the space below (but it's not required).
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Reminder: After you fill out this application, please send an email with your resume attached to careers@wearehearken.com with the subject line "Customer Success Manager"
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