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Incident Communication in JSM
Rate how relevant the below capabilities will be to you if they are added to JSM
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Automatic connection from JSM to Statuspage on a major incident or preconfigured trigger
Not relevant
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Extremely relevant
Clear selection
3rd party automation - in addition to connection to Statuspage, connecting the incident update comms to other tools like Pagerduty
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Clear selection
Informing users about change management initiatives which may disrupt their services
Not relevant
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Extremely relevant
Clear selection
Automatic Downstream and upstream updates - identifying dependencies between own and 3rd party services and displaying relevant status based on that
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Extremely relevant
Clear selection
Proactive possible incident communication before the incident has occurred
Not relevant
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Extremely relevant
Clear selection
2- way communication/ feedback mechanism
Not relevant
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Extremely relevant
Clear selection
Chatops integration
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Extremely relevant
Clear selection
SEO optimization for Statuspage/native site
Not relevant
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Extremely relevant
Clear selection
Incident communication insights and reporting
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Extremely relevant
Clear selection
Historical Uptime and Performance display
Not relevant
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Extremely relevant
Clear selection
Notification redundancy - Connecting to many notification services in-order to ensure high deliverability
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Extremely relevant
Clear selection
Intelligent communication plan templates defining the language, frequency and possible contact/subscribers/stakeholder list and app to send the communication to
Not relevant
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Extremely relevant
Clear selection
Please share any other pain-point/feature request you have wrt stakeholder communications during incident management. Contact
rsrivastava@atlassian.com
for any more comments.
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