Library User Survey 2024
Thank you for participating in our survey. Your participation is appreciated and will help inform our efforts on how to best serve our customers and the greater community of Carmel-by-the-Sea.

We want to hear your feedback so we can keep improving our programs, services and materials. Please fill out this quick survey and let us know your thoughts (your answers will be anonymous).
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How often do you visit the Library? *
What are the reason(s) you visit the Library? (Check all that apply). *
Required
When borrowing items from the library, what material types do you choose? *
How would you rate each of the following library services? Please select a rating for each service. *
Excellent
Good
Fair
Poor
Don't know/Not applicable
Customer service
Hours of operation
Research help
Collection (books, DVDs, newspapers, etc.
Online services (website, catalog, databases, ebooks, etc.)
Computers, printers, copiers
Internet access
Library Programs *
Yes
No
Have you attended a library program in the past year?
To what extent do you agree/disagree with the following statements about the library's space: *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I/my family feel(s) safe at the library
There's always a space for me/my family to sit down
The wait time for service(s)/technology/toys is reasonable
I/my family feel(s) comfortable at the library (in terms of furniture, lighting, etc.)
The library is clean
The availability/wait time for the Gathering Place meeting room is reasonable
The library space as a whole could use an update
The furniture at the library could use a refresh
Have you faced any obstacles in accessing the library, its programs or its services? If so, please share as much as you're comfortable.
How could the library, its programs, services or technology be improved, if at all?
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