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CUSTOMER Satisfaction Survey
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* Indicates required question
Email
*
Your email
Order name or ID code
*
Your answer
1 - EARLY STAGE
Primi contatti con Procmatech
1.1 - Idea and Solutions
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Bassa
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8
9
10
Alta
1.2 - Offers understandability
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Bassa
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1.3 - Response time
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10
Alta
2 - PRODUCT QUALITY
Rispetto degli standard qualitativi
2.1 - Compliance with tech specs
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Bassa
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2
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9
10
Alta
2.2 - Satisfaction of requests
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Bassa
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10
Alta
2.3 - Quality processing
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Bassa
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10
Alta
2.4 - Final product quality
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Bassa
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10
Alta
2.5 - Technical dossier suitability
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Bassa
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10
Alta
2.6 - Respect of deadlines
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Bassa
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10
Alta
3 - SUPPORT SERVICE
Supporto tecnico inseguito all'installazione
3.1 - Promptness of action
Bassa
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9
10
Alta
Clear selection
3.2 - Competence of the staff
Bassa
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Alta
Clear selection
4 - HELPFULNESS OF THE STAFF
Interazione con il team Procmatech
4.1 - Admin area
Bassa
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10
Alta
Clear selection
4.2 - Commercial area
Bassa
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Alta
Clear selection
4.3 - Technical staff
Bassa
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Alta
Clear selection
NOTES - Strengths and aspects to improve
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