Please ensure that you read carefully our FAQ's here at
https://catheongaming.com/ecosystem-faq/.
If you are not seeing your $CATHEON tokens after having swapped your $CHICKS tokens, the transaction is in queue and will be processed shortly. As long as the CHICKS have been deducted, the CATHEON will be deposited.
If you are unable to swap, it may be due to your wallet being blacklisted from selling tokens during the 3 week no-trade period.