Investigate the Website Quality and E-Trust Factors that Influence the Online Booking Intention of Home Maintenance Services

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Dear respondents,

Good day. I am Subash Sandran, an undergraduate business student from Universiti Teknologi Malaysia (UTM) and currently working on a research paper for my final year project. My research aims to investigate the website quality and e-trust factors that influence the online booking intention of home maintenance services.

Your responses are appreciated and will be kept strictly confidential. This survey will take approximately 8 minutes to complete.

If you have any questions or comments concerning this study, you can contact us.

Supervisor:
Dr. Thoo Ai Chin
Azman Hashim International Business School, AHIBS, UTM
Contact: +607 5610133
Email: acthoo@utm.my

Researcher:
Subhass A/L Sandran Segaran
Azman Hashim International Business School, AHIBS, UTM
Contact: +6017 793 7986
Email: subhass@graduate.utm.my

Have you visited any service provider website of home maintenance or repair services? [Example: www.kaodim.com, recommend.my, local service.my] *

Yes

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