Set #1: Healthcare Conflict Measure
Instructions: Please rate the following statements about work conflicts

Please score from 1-10 for each item (1 = Strongly Disagree; 10 = Strongly Agree
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To maintain the confidentiality of your responses, please enter the last 5 digits of your driver's license number. When you complete the sets of assessment forms (Set #1 = pretest, Set #2 = last day tests, Set #3 = one month follow-up) please carefully input these 5 digits on each form, and double-check for accuracy. Thank you! *
1.The patient and/or family say that the standard of care does not meet their expectations, e.g. symptoms not being optimally controlled. *
Strongly disagree
Strongly agree
2. The family perceive that resources are limiting the standard of care. *
Strongly disagree
Strongly agree
3. The patient and/or family do not trust clinical expertise and/or the healthcare system. *
Strongly disagree
Strongly agree
4. The patient and/or family say they are receiving contradictory or unclear advice from different members of the clinical team on the patient's prognosis or treatment. *
Strongly disagree
Strongly agree
5. The patient and/or family or clinical team try to avoid contact with each other. *
Strongly disagree
Strongly agree
6. The language used by members of the clinical team to describe the patient or medical situation has been perceived as insensitive or offensive by the patient and/or family. *
Strongly disagree
Strongly agree
7. The patient and/or family has been aggressive, or has made physical or verbal threats (e.g. to harm staff or report to newspapers/ministers). *
Strongly disagree
Strongly agree
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