Elemental Customer Service Form
If you need a Re-delivery or update, please visit our re-delivery terminal at the main Store.

Main Store Location: http://maps.secondlife.com/secondlife/Chrysanthemum%20Island/27/81/2000

 If this is an issue with the product, please fill out the form below.

Please note, Customer service issues are handled on Saturdays/Mondays.  You MAY get a response prior but our booked customer service day is on Saturdays/Mondays..


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Here are some answers to Frequently Asked questions/Issues:

*Magic Aura texture add-ons are designed for Magic Aura Systems and products compatible with the system. They will not work unless you own a system. You must wear the hud while wearing the system to see the texture change.  Color change, size, etc....are options in the Main Magic Aura Hud of your product.

*  If your lashes are black, correct the color in the hud of the Head you own.  Usually Heads have a default Black coloring that you have to adjust yourself.  This is not an issue with our product, just something you have to adjust manually on your head (Example: Catwa hud)

*Not seeing a Hud/mesh item that should have been delivered with the auto unpacker?  Rez the hud down and open manually.  This is often an issue with the permissions of the item.  98% of the time, if you have this issue, this is how to correct it :)
Second life Avatar Name *
Second life Transaction History *
Product Name *
Product Issue *
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