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Client Survey
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What project are you evaluating today?
Your answer
What is your name and role on the project?
Your answer
Schedule Compliance
: We met the established deadlines.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Responsiveness
: Our staff was responsive and flexible in adapting to your needs.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Quality
: Our work products met anticipated quality standards.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Expertise
: We provided the range of expertise you needed, resulting in technically sound solutions.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Meeting Expectations
: Overall, we met your performance and service expectations.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Communication
: We kept you sufficiently informed of our progress and any new developments.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Accessibility
: Our people were accessible when you needed them.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Dependability
: We consistently followed through on our promises to you.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Understanding Needs
: We listened carefully and demonstrated a thorough understanding of your needs.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Recovery
: When problems arose, we were prompt and effective in responding to them.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Innovation
: We were able to think out of the box and provide creative solutions to your toughest challenges.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
Value / Cost
: We provided good value for the dollar and effectively controlled your costs.
Unsatisfactory
1
2
3
4
5
Exceptional
Clear selection
How does our firm’s service quality compare to that of other similar firms you have worked with?
Unacceptable
1
2
3
4
5
6
7
8
9
10
Exceptional
Clear selection
Anything to add? We'd love a quote about our performance!
Your answer
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