Exit interview for FiM Members

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Please complete this exit interview.
There is a required 7-day notice before ending your plan, beginning once we receive this completed form.

Please allow us 7 days to complete your request and set an end date to your billing.

Parent's Name / Adult Student's Name *

Participating student's name (s) *

Email on File *

Phone Number *

Your FiM Location *

Murrieta

Loma Linda

Why are you cancelling your member *

Moving away

Schedule doesn't work for us

Leaving for another sport (Consider going on hold for the season!)

Lost interest

FiM doesn't offer what we need.

FiM was overly complicated (online or offline)

Too expensive

Leaving because we're frustrated with FiM

Other:

Required

Would a hold or 6-pack or something work your family? *

HOLD (Pause billing for up to 4 months) - yes

6-pack of sessions, use any time. - yes

Open gym membership ($9/week) - Yes

Downgrade membership - yes

Must fully cancel - no

We're you enrolled through a charter school? *

Yes, my charter school paid for my family's membership

No, I personally paid for my family's membership.

Have you been with us for more than three months? *

No (ending my plan before 3 months of being enrolled with FiM)

YES (have been with FiM for 3 months or longer)

What type of membership did you have? *

Bronze

Silver

Gold

Open gym

Competition

What level did you get to before you canceled? *

Little Jumps

Lv 1

Lv 2

Lv 3

Lv 4

Lv 5

How likely are you to recommend FiM to a friend? *

Would never recommend

Highly likely to recommend

What's your main reason for the above score you gave us? *

Your chance to let us know how we can improve our gym & experience.

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