We understand that life can sometimes throw your a curve ball and that carefully planned schedules suddenly go haywire. However, course space is limited and by holding a spot for you, we may have to say no to someone else. Therefore we apply a cancellation fee if withdrawing after a course fee invoice has been issued:

Once accepted on the training, places are not confirmed until payment is received. Payment is due within 14 days of the issue of the invoice and if not received in that time, the place may be released to other applicants. As courses are run on a break-even basis as part of our commitment to making them accessible, last minute cancellations can be very problematic. Therefore, once payment is received, a cancellation fee will be payable immediately once a candidate withdraws, as follows:

1. 50% of full fee for withdrawals made up to 15 business days before commencement of the program
2. 100% of full fee for withdrawals within 15 days of the course commencement.

In exceptional circumstances, and at the discretion of the Partnership Brokers Association and Cohort Lead, the candidate having to withdraw may be offered the opportunity to transfer to another program within 12 months and subject to availability; or to substituting a colleague onto the program in their place, providing the colleague meets applicant criteria. To cover costs associated with transferring to another program, or in the event that the PBA agrees, at its absolute discretion, to refund applicant fees due to exceptional or compassionate circumstances which do not trigger surrender of the full/half fee clause (above), an administration fee of 5% of the total cost of the training fee will be charged.

Cancellation by organisers: If this course is postponed or cancelled by the organisers applicants will be notified 4 weeks prior to the course start. PBA recommends not confirming non-refundable travel bookings until after that date.

A PDF of our full cancellation policy is available on the Training Programme page of the PBA website, or you can request a copy from the Training Manager (training@partnershipbrokers.org).