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1 Staff Survey
At Phoenix we value feedback as an essential tool to help us grow and improve as a company. Please email
Zoe.aldridge@phoenixsw.co.uk
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I understand my responsibility to protect and safeguard clients from harm, neglect, abuse and discrimination
Strongly Disagree
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Strongly Agree
Clear selection
Staff who administer medication have competency assessments completed regularly
Strongly Disagree
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Strongly Agree
Clear selection
The client is involved in reviewing their medicines and supported to be as independent as possible
Strongly Disagree
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Strongly Agree
Clear selection
I understand who is responsible for maintaining the Client's equipment and quickly report any maintenance issues
Strongly Disagree
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Strongly Agree
Clear selection
There are enough staff to make sure that clients receive a reliable service that is not rushed. Staff have the right mix of skills to make sure the clients are kept safe
Strongly Disagree
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Strongly Agree
Clear selection
I am encouraged to seek help when I feel I am being asked to do something I am not prepared or trained for. I am positively supported to challenge and report any poor practice and I am confident this would be acted upon
Strongly Disagree
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Strongly Agree
Clear selection
I know how to support clients to stay safe but also have as much freedom as possible to do the things they want to do
Strongly Disagree
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Strongly Agree
Clear selection
Staff protect the dignity and human rights of clients and respect them as individuals
Strongly Disagree
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Strongly Agree
Clear selection
The client is kept up to date when staff need to change at short notice, so they know who to expect
Strongly Disagree
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Strongly Agree
Clear selection
When I cover for staff, I am fully briefed so I can seamlessly support the client according to their care plan
Strongly Disagree
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Strongly Agree
Clear selection
The client is always introduced to any staff who are going to provide their care
Strongly Disagree
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Strongly Agree
Clear selection
I have the right knowledge, qualifications and skills to carry out my role
Strongly Disagree
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Strongly Agree
Clear selection
I received a comprehensive induction, including shadowing more experienced staff
Strongly Disagree
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Strongly Agree
Clear selection
I receive training in a way that suits me and develops my skills, Phoenix SW supports my continuous professional development
Strongly Disagree
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Strongly Agree
Clear selection
I receive supervisions and appraisals which help me develop my skills
Strongly Disagree
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Strongly Agree
Clear selection
I have an employment contract and understand the terms and conditions
Strongly Disagree
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Strongly Agree
Clear selection
When needed, the Client's family and friends are also involved in decisions about their care
Strongly Disagree
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Strongly Agree
Clear selection
I know about the health needs and personal wishes of the clients I support and they are given as much choice and control as possible
Strongly Disagree
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Strongly Agree
Clear selection
I understand the laws around consent and always seek informed consent to care or treatment
Strongly Disagree
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Strongly Agree
Clear selection
I feel staff treat clients and their loved ones with dignity, respect, kindness and compassion
Strongly Disagree
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Strongly Agree
Clear selection
There are warm positive relationships between clients and staff
Strongly Disagree
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Strongly Agree
Clear selection
The staff team is caring and staff work well together
Strongly Disagree
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Strongly Agree
Clear selection
I understand how to request independent support and advocacy if clients need this service
Strongly Disagree
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Strongly Agree
Clear selection
Client's privacy is always respected by staff and this includes their personal information
Strongly Disagree
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Strongly Agree
Clear selection
I have the time to care for and treat people in a person-centred way
Strongly Disagree
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Strongly Agree
Clear selection
Staff communicate with clients and their loved ones about their needs. Staff understand the importance of not discriminating because of someone's protected characteristics
Strongly Disagree
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Strongly Agree
Clear selection
Staff understand the service is for clients. They listen to their personal stories, needs, preferences and ideas and act on them
Strongly Disagree
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Strongly Agree
Clear selection
The client's care plan is changed as their needs change and all those who need to know, lie other services, are kept up to date
Strongly Disagree
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Strongly Agree
Clear selection
Any concerns and complaints I am made aware of, I take seriously and follow procedures so they are dealt with properly
Strongly Disagree
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Strongly Agree
Clear selection
Any concerns or complaints I have, I feel are taken seriously, and acted upon in a timely manner
Strongly Disagree
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Strongly Agree
Clear selection
Staff are involved in the quality assurance process and Phoenix care understands the importance of monitoring and measuring service performance
Strongly Disagree
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Strongly Agree
Clear selection
Staff are involved in the development of the aims and objectives of Phoenix SW
Strongly Disagree
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Strongly Agree
Clear selection
There is good communication between management and staff and teams work collaboratively
Strongly Disagree
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Strongly Agree
Clear selection
The managers model a team approach with a 'safe to challenge' culture and respect differing views
Strongly Disagree
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Strongly Agree
Clear selection
The management communicates clearly to everyone thinking about the way we will understand the message best and adhering to the accessible information standard
Strongly Disagree
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Strongly Agree
Clear selection
I am asked for my views on the wider service and I feel included in how things will be different
Strongly Disagree
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Strongly Agree
Clear selection
I know what is expected of me and staff are happy in their work
Strongly Disagree
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Strongly Agree
Clear selection
The managers know what they need to do and are always honest, including when things go wrong
Strongly Disagree
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Strongly Agree
Clear selection
I know the roles and responsibilities of management across Phoenix SW
Strongly Disagree
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Strongly Agree
Clear selection
I am positively supported to challenge and report any poor practice and I am confident this would be acted upon
Strongly Disagree
1
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4
Strongly Agree
Clear selection
Additional comments and feedback
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