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Quiz 2
Be sure to watch the Lessons 4-6 and complete any recommended reading and exercises before beginning this quiz.
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Where is your unplanned work likely to show up?
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On your roadmap
On your calendar
In your workflow tool
None of the above
What does Dominica say is the perfect crime?
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Any crime conducted by a butler in a library with a candlestick.
When work isn’t tracked and there is no evidence of work performed.
Not sharing your screen during video conferencing while talking about specific digital documents.
When another team eats the pizzas your team ordered and you end up paying for pizzas that you never get to eat.
What’s the problem with unplanned work?
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It causes interruptions and context switching.
It injects uncertainty.
It increases work-in-progress (WIP).
It delays planned work.
All of the above.
What are some problems that occur when using a project-centric approach?
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Teams get reshuffled
Increased transaction costs
Conflicting priorities between revenue generation work and revenue protection work
All of the above
What type of work is necessary to remain relevant?
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Innovation work
Tooling work
Documentation work
Debt work
What is flow distribution?
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The ratio of features/defects/risks/unplanned work items
The ratio of features/defects/risks/debts work items
The combination of features/defects/risks/debts work items
The difference between features/defects/risks/unplanned work items
How do we define neglected work?
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Neglected work is work that hasn’t been prioritized.
Neglected work is usually unnecessary work.
Neglected work is often well tracked and attended to.
Neglected work is partially completed work that sits idle.
What kinds of work are most neglected?
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Work related to protecting company revenue (or value), such as investing in quality, technical debt, and security
Features work
Work related to high risk products
Project planning and workflow evaluations
What type of report shines a light on how long work sits neglected?
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A neglect report
An aging report
A workflow report
A QA tracking report
What do you need to be careful about when using Little’s Law to make decisions about WIP limits?
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Throughput is too high
Little’s Law only works when there are no conflicting priorities
Little’s Law only works when all of its assumptions are met.
Unknown Dependencies
Extra Credit
Which time thief has the most impact on all the other time thieves?
Unplanned Work
Too Much WIP
Neglected Work
Unknown Dependencies
Conflicting Priorities
Clear selection
What is an honorable response to someone asking you to do something that is not your #1 priority?
No.
No, seriously, no.
Still no.
All of the above.
Clear selection
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