Help us be extraordinary!

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2022 is the year that Walkers promises to level up on every experience from our desserts to our service. Your honest feedback will help us become extraordinary. Your feedback below is anonymous and we do not collect any of your information.

Ice Cream Products

How would you rate the taste experience of our ice cream products such as fleurys, milkshakes, sundaes and cones? *

Poor quality, not enough flavor

Excellent consistency and flavor

If you think we could improve upon our fleurys, milkshakes, sundaes and cones - what suggestions could you offer? *

Ice Cream Sandwiches

How would you rate your taste experience of our ice cream sandwiches? *

Extraordinary! Always fresh, amazing cookies and creamy ice cream, perfectly packaged and an ideal size

Very good - but can sometimes be inconsistent in size, freshness, taste or packaging

Good - but needs improvement

Disappointing

Not applicable to me

If you think we could improve upon our ice cream sandwiches, what suggestions could you offer us?

Ice Cream Cakes

What is your experience with our ice cream cakes? (Click as many as apply to your experiences) *

The selection is confusing

There should be more selection

The cookie cakes are too hard to cut

The cookie cakes are not proportional to cookie vs. ice cream ( too much ice cream or too much cookie)

The cookie cakes are perfect

The quantity of belgian chocolate drizzle on the cookie cakes is not enough

I did not like the belgian chocolate drizzle on my cookie cake

The traditional ice cream cakes (all ice cream/no cookies) could be improved

There is too much filling in the traditional ice cream cakes

There is not enough filling in the traditional ice cream cakes

The decor of the ice cream cakes needs improving

The suggested serving sizes of the ice cream cakes is wrong - they are too small

The suggested serving sizes of the ice cream cakes is wrong - they are too big

It is too difficult to place an order for an ice cream cake

The online ordering system for cakes is difficult to use

The online ordering system for cakes is very easy to use

Not applicable to me

Required

Pertaining to the above questions, what advice could you offer to improve your experience with our ice cream cakes?

The Walkers Experience - We value your CONSTRUCTIVE CRITICISM (ideas and observations that can help us improve your experience in the future - no complaints please). Please unload your thoughts below.

STAFF: How can our staff improve upon their service? (Check all that apply) *

Be more engaged and/or friendly when taking orders

Be more knowledgeable/helpful when answering questions

Be more bilingual

Look more presentable

The employees are doing a wonderful job!

Required

What could management do to make your experience with our team more enjoyable, if anything?

SOCIAL MEDIA: How can we improve upon our social media presentation? (Check all that apply) *

Post more often

Post less often

Post more videos

Post better photos

Post more contests

Improve content - content is boring or not useful

No improvement necessary!

Required

What are your thoughts on our posts on Facebook, Instagram and TikTok?

HOURS, ACCESSIBILITY, TELEPHONES AND WEBSITE (Check all that you feel apply to your experiences)

The (Chateauguay) shop should be open earlier, and/or close later.

The lack of parking causes me to drive by without stopping

The lineups discourage me and I drive by without stopping

I am greeted warmly on the phone by bilingual and knowledgeable staff

My telephone calls are not answered, employees can be abrupt or rude

The line is often busy

I did not know there was a website / I don't visit the website

The website is confusing and not informative - could be improved

The website is my go-to for information

I would choose Walkers more often if there was a loyalty program

I would choose Walkers more often if there was better outdoor seating

I would choose Walkers more often if there were no dogs on the premises

Not applicable to me

I would choose Walkers more often if.......

Aside from everything above, what do you think Walkers is missing for the ultimate extraordinary experience? *

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