Legacy Salesforce integration - Extension request form
As was previously communicated, the legacy Salesforce Integration (managed package) was set to be removed on January 30, 2020. We’ve heard that some customers may need more time to prepare for this change, so we are proactively offering extensions to this integration until May 15, 2020. During this extension, development and bug support will not be provided by our team and only critical issues (e.g. security issues) will be addressed.

For customers who would like an extension, please complete this form before March 11, 2020 at noon (PST) to ensure your extension request is processed. By submitting the form, you are confirming that you are requesting an extension until May 15, 2020 as an Admin or Owner of the account. You also acknowledge this as the final date after which the legacy Salesforce integration will no longer be accessible and functional (no extensions or exceptions will be granted). Regardless of your stage of migration, you must submit this form if you are interested in extending your access to the Legacy Salesforce integration.

If you do not request an extension, your legacy integration will continue to work until March 11, 2020 (PST).

As a reminder, you are still required to take action to prepare for the removal of the integration. If you have a Salesforce edition with API rights, you can set up the new Salesforce integration built on Zendesk that is generally available. If you do not have a Salesforce Edition with API rights, you can choose Zendesk Duet combining the power of Zendesk Sell and Support or the Workato Salesforce to Support Integration. We recommend taking action as soon as possible to avoid disruption to your business.

We appreciate your collaboration,
The Zendesk Team


References:

* Removal of legacy Salesforce integration managed package announcement: https://support.zendesk.com/hc/en-us/articles/360025775274-Removal-of-legacy-Salesforce-integration-managed-package

* Setting up the Zendesk for Salesforce integration:
https://support.zendesk.com/hc/en-us/articles/360038232533

*Migrating to the new integration:
https://support.zendesk.com/hc/en-us/articles/360035781074-Salesforce-migration-Migrating-the-legacy-Salesforce-integration-to-the-new-Salesforce-integration 

* Migrating to alternative solutions:
https://support.zendesk.com/hc/en-us/articles/360036272473-Migrating-the-legacy-Salesforce-integration-to-alternative-solutions

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Email Address: *
Your Name: *
Your Zendesk Subdomain: *
Your Salesforce Production Org ID: *
Please enter the correct Salesforce ID and ensure it is alphanumeric. If this is not correct, we may not be able to extend your access.
Your Salesforce Sandbox Org ID:
Please enter the correct Salesforce ID and ensure it is alphanumeric. If this is not correct, we may not be able to extend your access.
Are you planning to migrate to the new Salesforce integration built on Zendesk? *
If yes, how far along are you in the migration process? *
If you are not planning to migrate to the new integration built on Zendesk - what alternate solution are you considering? *
What has been blocking your migration by the original deadline of January 30, 2020? *
By checking the box, you are confirming that you are requesting an extension to access the legacy integration until May 15, 2020 as an Admin or Owner of the account. *
Required
By checking the box, you acknowledge that this extension is granted until May 15, 2020 and no further extensions for the Legacy Salesforce Integration will be granted after this time. *
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