HCLS Community Survey for strategic plan

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Henry County Library System is in the process of creating a new strategic plan aimed at
providing the very best service to our community. Gathering information from community
members helps us establish priorities and create a focused direction for the libraries. Feedback is welcome and valued from both library users and non-library users.

Identifying information will be kept strictly confidential and will be securely destroyed once the new plan is complete.

Are you a Henry County resident?

Age

In the past 12 months, how often did you visit a Henry County library?

Which library location do you use the most?

If you visited an HCLS location in person in the past 12 months, what did you or your family do? (Check all that apply)

Borrow books or other materials (DVDs, audiobooks, magazines, etc.)

Borrow a Chromebook or WiFi hotspot

Borrow a Partnership Pass (Zoo, museum, theater, State Park pass, etc.)

Attend a library program (classes, speakers, theme nights, storytimes, movies, etc.)

Use a meeting room

Use a private study room

Use a public computer

Use library WiFi

Use the copier or printer

Find a place to work, study or read

Read newspapers or magazines

Ask for research or homework help

Use online databases or resources (Mango Languages, GALILEO, Ancestry, etc.)

Apply for or renew a passport

Attend or participate in an activity specifically designed for patrons with special needs (sensory play, Sensitive Santa, Fine Motor Fridays, etc.)

Stay warm/cool in extreme weather

If you haven't visited a library in the past 12 months, have you used any of the resources available through our website or apps?

Please rate your familiarity with these digital services:

*

Regular user

Occasional user

Heard of it but never used it

Never heard of it

GALILEO

Libby/OverDrive/GADD

Hoopla

Tutor.com

GALE Virtual Library

New York Times digital edition

Chilton Auto Repair

FastCase

eRead Kids

Entrepreneurial Mindset Course

GALE Virtual Reference Library (possible duplication)

Learning Express Library

Mango Languages

Student Resources in Context

Consumer Reports Online

If you do not use the library regularly, why not? (Check all that apply)

Don't need to use it

I buy my own books, magazines, and DVDs

It's too hard to find what I'm looking for

I use a library in another county

I don't have transportation

I don't have a library card

I have a card but owe fines or fees

Library hours are not convenient

Library location is not easy to access

Library staff are unwelcoming

Other:

Have you or your family been served by library staff in a location other than the library? (Senior Center, school, afterschool program, coffee house, festival, daycare, jail, etc.)

Have you noticed the presence of library staff and resources at community events such as festivals?

Have you visited the library website in the past 12 months?

If yes, what are the main reasons you visit the website?

To check my account or family member's account

To search the PINES catalog or put an item on hold

To access virtual library services or products

To browse the calendar of events

To check branch hours or locations

To keep up with library news and announcements

How would you rate the following library services? *

Excellent

Good

Fair

Poor

Don't know

Customer service

Physical collection (books, DVDs, CDs, magazines available in the branches)

Digital collection (items available through our website and apps, such as downloadable e-books and audiobooks, movies, music, databases, GALILEO, etc.)

Programs (classes, speakers, theme nights, storytimes)

Library locations

Interlibrary loan service (borrowing books and materials from other libraries)

Computers, printers, and WiFi service

Meeting rooms and study rooms

HCLS web presence (website, social media)

Excellent

Good

Fair

Poor

Don't know

Customer service

Physical collection (books, DVDs, CDs, magazines available in the branches)

Digital collection (items available through our website and apps, such as downloadable e-books and audiobooks, movies, music, databases, GALILEO, etc.)

Programs (classes, speakers, theme nights, storytimes)

Library locations

Interlibrary loan service (borrowing books and materials from other libraries)

Computers, printers, and WiFi service

Meeting rooms and study rooms

HCLS web presence (website, social media)

If you rated any of the above services "fair" or "poor," what improvements would you recommend?

If you could add a resource or service, what would it be?

If you could increase library service hours, what would be the most helpful to your family

More morning hours

More evening hours

More weekend hours

Extended hours when the library is open only to patrons with special needs, such as those who are immune-compromised or on the autism spectrum

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How do you usually find out about library services and events? Check all that apply.

HCLS website

Facebook

Instagram

Printed signs, flyers and calendars available in the library

From library staff

Word of mouth -- from a friend or neighbor

Through the school system (flyer or email from a school)

Flyers or signs in the community

From an online group or club page

Please rate the following statements: *

Strongly disagree

Disagree

No opinion

Agree

Strongly Agree

I think current library fees and overdue fines are reasonable.

I think the library's late fees can be a barrier to service for some people.

I trust library staff to select and purchase books that are appropriate for all members of our community.

I think public libraries are a wise use of our tax dollars.

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