Client Satisfaction Questionnaire

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Client - Company

Cowan Consulting Contact

Date

YYYY

We would be grateful if you could spare a few minutes to complete this Client Satisfaction Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever possible.Please tick the appropriate box to indicate your degree of satisfaction. Where: 1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor

RESPONSIVENESS: How do you rate our responsiveness in dealing with you?

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Comments / Suggestions

PROFESSIONALISM: How do you rate our professionalism in dealing with you?

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Comments / Suggestions

SUPPORT: If you received any staff support, how do you rate the competence of our staff and their response time?

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Comments / Suggestions

SERVICE QUALITY: How do you rate our services and did they meet your needs and expectations regarding quality and performance?

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Comments / Suggestions

DELIVERY: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?

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Comments / Suggestions

COMPETITIVENESS: How do you rate the competitiveness of our services and do they represent excellent value for total cost?

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Comments / Suggestions

QUALITY: How do you rate our approach to quality management to ensure complete customer satisfaction?

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Comments / Suggestions

OVERALL: How do you rate Cowan Consulting, LC overall?

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Comments / Suggestions

Do you have any comments or suggestions that would help us improve our quality of customer service?

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