Internet Satisfaction Survey

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The Technology Advisory Board of the Town of Grand Island is collecting anonymous information from residents in order to better understand current issues in regards to Internet service providers with Grand Island.

Who is your current ISP (Internet Service Provider)?

Spectrum Cable

Verizon DSL

Using 4G from Verizon/ATT/T-Mobile/etc.

Dial-Up

Clear selection

Do you own your Internet equipment?

Modem

Router/WiFi

Neither - Provided by ISP

I don't know

How would you rate the reliability of your Internet connection?

Not very Reliable - I've had many problems!

Very Reliable - I've had no problems!

Clear selection

How would you rate your Internet providers ability to resolve service issues?

If you haven't reached out to support, please leave this question unanswered.

Very Poor - They have been unable to resolve my service issues.

Very Good - when I've had service issues, they've resolved them quickly and/or to my satisfaction!

Clear selection

Are you receiving the speeds (DOWN and UP) that you are paying for?

Yes

I don't know

Clear selection

Do you feel since the beginning of COVID/Work-From-Home/Kids @ home - the quality/speed/reliability of your Internet has gotten better or worse?

Service has stayed the same.

The service has improved!

I've had issues...but they were resolved when I called for support.

I've had issues...but they haven't (and still are not) resolved when I called for support.

Service is worse, but I haven't called in for support.

Clear selection

Do you find it difficult for your kids to connect and do school-work from home?

Yes, we have connectivity issues all day!

No, we're able to get connected and stay connected for the day.

Getting connected is rocky, but once we're connected, we are good for the day.

Not applicable to me.

Clear selection

If you are having issues, at what hours do you notice the most impact?

During regular business hours 8AM-5PM.

During the hours of 10AM-1PM (specifically on a Wednesday).

On the weekends.

I don't notice any specific times of issues.

Clear selection

Comments?

Please feel free to include any details relevant to your experience.

OPTIONAL: Your Address

In this optional response, we would like to collect your home address (either exact or in-general) to better assist in pinpointing exact problems across Grand Island. For example, "the 500 block of East River". With this, we may be able to point our service providers to investigate specific areas with concern in quality-of-service.

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