STR Cleaning Protocol Survey

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Survey Objective: Learn about host's/property manager's knowledge, implementation and benefits plus questions on how Airbnb's Enhanced Cleaning Initiative is implemented

How many properties do you own and/or manage? (Please enter a number) *

Q1: Where is/are your property/properties located? *

Europe

North America

Asia

Australia / New Zealand

Other

Required

Q2: Who cleans your property/properties? *

I do

A cleaner I employ

Independent cleaner(s) I hire on a per job basis

Cleaning company or property management company

A family member / neighbor / etc

Other:

Q3: When cleaning your properties, do you or your cleaners: (Check all that apply.) *

Use masks and gloves at all times during cleaning.

Wash all dishes including unused ones in the cupboards and drawers.

Wash all shower curtains, other curtains and rugs in between each guest.

Wash all throw pillow covers in between each guest

Disinfect all high touch areas such as light switches, door knobs and remote controls.

Ensure proper ventilation by opening windows and/or turning on fans.

Sanitize blinds between guests

Disassemble all movable parts on small appliances for proper cleaning.

Disinfect the toilet brush and toilet brush canister.

Place garbage disposal tablets into the garbage disposal between each guest

Not sure as I'm not there

Required

Q4: Did you opt in to Airbnb's Enhanced Cleaning Initiative (ECI) for all or some of your properties? *

Yes

No (PLEASE PROCEED TO QUESTION 16)

I've not heard of ECI (PLEASE PROCEED TO QUESTION 16)

Q5: Why did you opt in to Airbnb's ECI? (Check all that apply)

I thought it was required.

I needed the guidance about how to disinfect my properties for COVID-19.

It was easy to do, so why not - and AirBnb indicates I would get more bookings

I didn't opt into the ECI

Other:

Clear selection

Q6: How did you familiarize yourself with the requirements of the ECI? (Check all that apply)

Downloaded and read the main Airbnb 38-page ECI Handbook (PDF)

Downloaded and read Airbnb's 18-page Quick Start Guide (PDF)

Reviewed any applicable government-mandated requirements

Reviewed other information on Airbnb's website

I didn't consult any of the above as it's self-explanatory

Other:

Q7: Do you know how guests understand that you opted in to Airbnb's ECI?

Guests can search/filter for participating properties on Airbnb.

There is badge at top of my Airbnb listing.

There is text at the bottom of my Airbnb listing.

I include information in my listing description.

I don't know.

Other:

Q8: If you are using cleaners / an external cleaning company, how do you ensure they are familiar with the contents of the Airbnb ECI? (Check all that apply)

I'm not using cleaners, I clean myself

I provide a copy of Airbnb's main ECI Handbook to my cleaners

I provide the Airbnb ECI Quick Start Guide Summary to my cleaners

I train my cleaners personally in all aspects of the ECI

I expect that my cleaners already know how to properly follow the ECI guidelines and that no additional training is required

I provide a detailed paper or digital checklist to my cleaners and verify completion each time

I ask my cleaners to attest in writing that they will follow Airbnb's ECI

Other:

Q9: What steps of the Airbnb ECI checklist have been the most difficult to implement? (Select all that apply.)

Washing all dishes including those in the cupboards and drawers each time.

Washing additional linens such as curtains and rugs each time.

Supplying safety items such as masks and hand sanitizer for guests.

Washing walls and baseboards.

Washing the insides of drawers, cabinets and shelves each time.

Other:

Q10: Do you know how your cleaners are following the Airbnb ECI?

They use a checklist (digital or paper) and mark each task completed.

I don't have proof that they follow it, but I trust them.

My properties are inspected after every cleaning.

My cleaner(s) may not be completing every step each time, but they are professionals, so I trust their judgment

Doesn't apply - I clean the property myself

Other:

Clear selection

Q11: Have you had to add additional time to your cleaning by implementing the Airbnb ECI? (if so please add estimated additional time in minutes, please add 0 for no extra time)

Q12: How has implementing Airbnb's ECI benefited your business or operations? Check all that apply.

Increased bookings.

Better cleaning reviews.

I have peace of mind that my guest and cleaners are safe

I don't worry about liability if someone claims they got COVID at my property.

It has improved and professionalized my cleaning practices beyond the new hygiene requirements

I haven't seen any benefits.

Other:

Q13: Do you maintain a record of every cleaning and completion of the Airbnb ECI protocols?

Yes

Other:

Clear selection

Q14: If yes, how do you maintain that record?

Paper checklist

App-based digital checklist

Other:

Clear selection

Q15: Do you think most other hosts that opted into the ECI?

Follow its requirements to the letter and enforce it with their cleaners.

Follow some, but not all requirements, and enforce those.

Would like to follow some, but not all requirements, but have no way of enforcing them.

Simply opted in but have not meaningfully changed their operations as there is no enforcement

I'm not sure.

Clear selection

Q16: Have guests inquired or commented about your cleaning protocols? *

Yes

Other:

Q17: Do you use other cleaning protocols such as protocols from other listing platforms, local tourism board, government regulation, association, etc? *

Yes

Q18: If yes, which additional protocols do you use?

Q19: Is there anything else you'd like to add?

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