Reference Interview Quiz

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This is a quiz to check your knowledge after completing the Ohio Library Council Reference Interview Module.

Your Name
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Did you watch the video or complete the module?
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I completed the module.

I watched the video.

Name 3 of the skills or steps you need in a reference interview.
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Name 3 of the general guidelines for virtual reference.
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What is the best way to verify you got the question right?
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Asking the patron to repeat themselves

Restating the question

Yelling their question back at them

Staring at them with a blank look on your face

What are the 5 pieces of evidence?
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Deadline, information topic, clinical question, purpose, and who

Purpose, deadline, type and amount, who, and where (when pertinent)

Question, date, how much, information level, and requested information

Deadline, clinical question, search terms, population, and information level

Why should you use open-ended questions when interviewing the patron?
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What is the very last thing you should do before ending the interview
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Ask a follow-up question to make sure you answered all of their questions

Ask them to fill out a satisfaction survey

Shoo them out of the office/away from the desk

If after review by your supervisor you got less than 3 right please complete the module or watch the videos again.

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