ECMA Technology Ticket

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Please fill out the ticket below and wait for a response from ECMA. Please allow 24 hours for a response. If the issue is keeping the student from joining class, please call 706-565-3026 to let the front office know.

IMPORTANT: If you do not receive a response within 24 hours and can not use the Chromebook for class, please bring the device to ECMA's front office between 9-2:30.

Mrs. Brookins addresses Chromebook issues between 9-2:30 each day, when the front office is open.

Replacement chargers cost $41.

Student Name (first and last) *

Student GTID

Contact information (Guardian name, phone number and/or email) *

What issues are you experiencing? *

Chromebook is acting glitchy - windows opening and closing by itself/screen acts as if you are touching when you are not

Chromebook randomly turns off while in use but is charged

Chromebook screen or casing is broken

Keyboard or trackpad isn't working

Chromebook won't charge (charger or Chromebook battery not working)

Sound/Volume not working correctly

Camera not working

I need a hotspot (Hotspots are assigned to the oldest MCSD student in the home by their school)

Other:

Required

Chromebook Asset Tag (What's this? It is the shorter barcode number on the tag located on the top and/or bottom of Chromebook) *

If you selected other, please describe the issue you are experiencing. Please include as much information as possible. If there is an picture or screenshot you can share of the issue, please email it to: brookins.jamie.m@muscogee.k12.ga.us

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