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영역1) 항목 4. 민원 발생 시 처리 절차
민원 문제 발생 시 처리 절차를 준수하여 작성하시오.
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학번 이름 -> 3100이름
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1단계: 고객의
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2단계: 민원 사항의
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3단계: 사실을
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4단계: 해결책을
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5단계: 처리결과에
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