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SCPGA CATALYST WEBINAR SERIES
May 13th, 2021
Gregg Patterson
"The Buzz at Your Club"
Catalyst Quiz: A score of 70% or higher will earn 1 MSR credit for attending.
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1.
Gregg said they will thank you for the machinery but they will remember you for the _____________
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1 point
a. Memories
b. Poetry
c. Service
d. None of these
2.
Greg stated that curiosity is natures original school for ____________
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1 point
a. Asking questions
b. Education
c. Creating club energy
d. None of these
3.
The three elements crucial to creating the service relationship is:
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1 point
a. The Buzz, The Love, & The Glow
b. The Buzz, The Laughter, & The Glow
c. The Buzz, The Timing, & The Glow
d. None of these
4.
Gregg stated that energy is more important than efficiency.
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1 point
a. True
b. False
5.
Gregg stated that he did __________ at home and focused on ____________ at the club
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1 point
a. Paperwork , People
b. Email , Paperwork
c. Paperwork, Employees
d. None of these
6.
Gregg stated that a fish rots from the inside out.
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1 point
a. True
b. False
7.
Gregg stated that WWWEBI stood for What Went Well, Even Better If
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1 point
a. True
b. False
8.
Gregg stated that Vision without Action is a ____________
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1 point
a. Pipedream
b. Daydream
c. Plan
d. None of theseon 4
9.
People wont remember what you said but they will remember how they made you feel.
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1 point
a. True
b. False
10.
Gregg was the GM at the Beach Club in what Southern California city?
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1 point
a. Santa Monica
b. Malibu
c. Hermosa Beach
d. None of these
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