POSITION TITLE              
Social Media Analyst and Operations Assistant

UB HIRING UNIT
Division of University Communications

POSITION SUMMARY
The Social Media Analyst and Operations Assistant will focus on analyzing and classifying UB’s social media interactions across our UB social landscape, identifying opportunities for our engagement team to interact with and build relationships with our current and prospective UB community, identify and route customer service opportunities to our rapid response team, identify and classify trends.

ABOUT UB UNIVERSITY COMMUNICATIONS
UB’s division of University Communications (UC) is responsible for university-wide communications and marketing -- including branding, media relations, digital (web, social media), editorial/content, and creative design -- for the University at Buffalo (UB). The division is highly visible, nationally recognized, and its award-winning communication products represent the public face of the university. As a member of UC’s Digital Communications & Strategy team, you will help us transform the way content is created, distributed and tracked on social media, the web, and other digital communication platforms. You will support the department’s efforts to monitor and shape perceptions, fulfill information needs and provide exceptional service to external and internal audiences of UB.