2020 GLASS Patron Survey
GLASS: Georgia Libraries for Accessible Statewide Services, in compliance with NLS, the National Library Service for the Blind and Print Disabled, routinely conducts customer service surveys. Please take a few minutes to share your opinions and your experiences. Your answers will help us focus our resources and provide you with better service. Your individual answers will be kept confidential. However, if you ask that library staff contact you, that information will be shared with appropriate library staff. Thank you for your time and assistance.
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Please tell us if the person answering this survey is:
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Age of GLASS patron:
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Gender of GLASS patron:
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How do you typically request GLASS services?
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How do you rate GLASS customer service when you telephone the library?
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What is your opinion of the new duplication on demand service in which a cartridge is created specifically for your reading requests?
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Do you use BARD?
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On average how much time do you spend listening to talking books or magazines?
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Overall how do you rate  your satisfaction with GLASS service?
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How can GLASS improve its service?
If you wish to be contacted by GLASS, please provide contact information, including your name and telephone number or email address.  
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