ORGANIZATIONAL LEADERSHIP B

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51) All of the following occur with groupthink EXCEPT

1 point

A) the group culture values getting along more than getting things done.

B) decisions are agreed upon on the basis of their merit.

C) dissenting views are suppressed in favor of consensus.

D) the group often becomes more concerned with striving for unanimity than with objectively appraising different courses of action.

Clear selection

52) Which of the following is NOT one of the components of team effectiveness?

1 point

A) group process

B) task performance

C) knowledge management

D) individual satisfaction

Clear selection

53) Which one of the following is a characteristic of effective teams?

1 point

A) A team charter developed by top management

B) A team charter developed by team members

C) A team with autocratic leadership policy

D) A high level of cohesion and independence among members

Clear selection

54) Which of the following is NOT a benefit of self-managed teams?

1 point

A) reduced operational costs because of reductions in managerial ranks and greater efficiencies

B) a decreased likelihood of social loafing and groupthink

C) a sense of belonging and ownership in one's work

D) greater employee participation

Clear selection

55) Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include

1 point

A) diversity in the workplace.

B) the overall desirability of learning about risk.

C) technological advances.

D) the economic downturn.

Clear selection

56) It is generally believed that within ___ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

1 point

A) 48 hours

B) 24 hours

C) an hour

D) 30 minutes

Clear selection

57) Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

1 point

A) work with your crisis management team

B) stay engaged and lead from the front

C) focus on the big picture and communicate the vision

D) play not to lose and develop a bunker mentality

Clear selection

58) A crisis response team should

1 point

A) consist of a small number of leaders to avoid confusion.

B) involve a good mix of representatives from all sectors of the organization.

C) not emphasize diversity due to the critical nature of crises and the likelihood of disagreement with diverse individuals.

D) draw on critical internal resources rather than external resources.

Clear selection

59) The best gauge to determine an organization's readiness to respond to a crisis is how it rates according to all of the following factors EXCEPT

1 point

A) readiness for a quick response

B) pay structure for employees at different levels of the organization

C) effective communication plan in place

D) awareness and access to crisis management information

Clear selection

60) Which of the following is NOT one of the steps in the risk assessment process?

1 point

A) risk reduction

B) crisis management

C) risk identification

D) risk analysis

Clear selection

61) The crisis leader shares the risk chart created during risk assessment and ranking during the ___ step of the risk assessment process.

1 point

A) crisis management

B) crisis prevention

C) risk reduction

D) risk identification

Clear selection

62) A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

1 point

A) What could happen?

B) Where are we strong?

C) What are the competitors doing?

D) How much will it cost the company?

Clear selection

63) When anticipated or expected changes bear no resemblance to the present or the past is an example of

1 point

A) distributed leadership.

B) displacement of responsibility.

C) diffusion of responsibility.

D) discontinuous change.

Clear selection

64) Self-leadership is a

1 point

A) form of charisma.

B) type of transformational leadership.

C) style identified in situational leadership theory.

D) leadership substitute.

Clear selection

65) A single person entrusted with the responsibility of acting as the organization's conscience is called a(n)

1 point

A) ombudsperson.

B) mentor.

C) whistle blower.

D) entrepreneur.

Clear selection

66) The _____ level of analysis can also be called the dyadic process.

1 point

A) group

B) organizational

C) individual

D) social

Clear selection

67) Levels of analysis constitute

1 point

A) a useful way of classifying leadership theory.

B) different management styles.

C) the most common approach to problem solving in organizations.

D) levels within the organizational structure.

Clear selection

68) In leadership trait theory, what is a trait?

1 point

A) the list of key behaviors a leader exhibits

B) a list of the things that make leaders different to everyone else

C) a list of key characteristics that makes a leader great

D) a list of the key things that a leader should do to be great

Clear selection

69) Contingency theory is based on the assumption that the ideal leader

1 point

A) spends time with their followers and therefore listens and responds to their needs.

B) know what their strengths are and makes the most out of them.

C) shapes their leadership style depending on the situation.

D) provides clear instructions to the followers so that they know what they are doing.

Clear selection

70) To motivate his highest performers, a manager gives his highest performer each month an "Employee of the Month" award and a parking space next to his. Of what motivational theory is this an example?

1 point

A) goal-setting

B) reinforcement theory

C) expectancy

D) equity

Clear selection

71) The theory which identifies contingencies that either limit the leader's influence or make a particular leadership style unnecessary is called

1 point

A) situational leaders.

B) transactional leadership.

C) leadership substitutes.

D) competency-based leadership.

Clear selection

72) Dominance is so important for managers to have for all of the following reasons EXCEPT

1 point

A) successful leaders want to take charge

B) you've got to want to be a leader

C) the dominance traits affects all the other traits related to effective leaders

D) leadership requires authority

Clear selection

73) Which of the following best represents a situation in which a task-oriented leadership style should be used?

1 point

A) a leader with weak power has good relations with a nonrepetitive task worker

B) a leader with strong power has poor relations with a nonrepetitive tasks worker

C) a leader with strong power has good relations with a repetitive task worker

D) a leader with strong power has poor relations with a repetitive task worker

Clear selection

74) The two major continuum leadership model leadership styles are

1 point

A) organization centered and leader-centered

B) boss-centered and subordinate-centered.

C) leader-centered and task-centered.

D) boss-centered and leader-centered.

Clear selection

75) The process of the group using the unethical behavior where no one person is held responsible is

1 point

A) discontinuous change.

B) distributed leadership.

C) diffusion of responsibility.

D) displacement of responsibility.

Clear selection

76) Which of the following statements regarding coercion is FALSE?

1 point

A) Coercion is effective when applied to a small percentage of followers under conditions considered legitimate by most of them.

B) Coercive power is appropriate to use in maintaining discipline and enforcing rules.

C) Without coercive power, employees may not take you seriously and ignore your requests.

D) There has been a general increase in use of coercion by all types of leaders.

Clear selection

77) To increase your reward power

1 point

A) let people know you control rewards.

B) use rewards for personal benefit.

C) exercise your authority regularly.

D) develop your people skills.

Clear selection

78) An important aspect of _____ power is to have control over resources, particularly scarce resources.

1 point

A) Coercive

B) Position

C) Personal

D) Reward

Clear selection

79) Coercive power is effective for a manager when

1 point

A) applied to a small percentage of employees.

B) applied to a "good" employee.

C) considered legitimate conditions by upper management.

D) applied to a large percentage of employees.

Clear selection

80) Reward power is a form of ____ power.

1 point

A) expert

B) information

C) personal

D) position

Clear selection

81) To increase your coercive power,

1 point

A) make rash threats.

B) be persistent.

C) project a positive self-concept.

D) work at your relationship with your peers.

Clear selection

82) _____ power is based on the user's skill and knowledge.

1 point

A) Referent

B) Expert

C) Information

D) Legitimate

Clear selection

83) Giving motivational feedback to maintain and improve performance is

1 point

A) competitive culture.

B) conforming.

C) collectivism.

D) coaching.

Clear selection

84) What is the process where representatives of labor and management negotiate wages for employees?

1 point

A) mediation

B) remediation

C) collective bargaining

D) arbitration

Clear selection

85) Which of the following statements regarding team norms is NOT true?

1 point

A) Norms often emerge out of critical events in the team's history and way(s) in which team members respond.

B) Norms are typically developed after a team has been together for awhile.

C) Norms influence how a team's members perceive and interact with one another, approach decisions, and solve problems.

D) Norms determine what behavior is acceptable and unacceptable.

Clear selection

86) Norms get formed through

1 point

A) symbols.

B) neither critical event nor symbols.

C) both critical events and symbols.

D) critical events.

Clear selection

87) Charismatic leaders are aware of the need to align organization strategies and _____.

1 point

A) the environment.

B) personality.

C) individual values.

D) capabilities.

Clear selection

88) Charismatic leaders are most likely to use is a(n)

1 point

A) relational power base.

B) emotional power base.

C) position power base.

D) coercion power base.

Clear selection

89) The theoretic issue of the locus of charismatic leadership asks whether

1 point

A) the leadership phenomenon stems more from the leader's qualities or the situation facing the leader.

B) the vision is the compelling factor or if the energy and personal charm is the compelling factor.

C) the precondition is in the followers' mind or in the leader's mind.

D) charismatic leaders are born or made.

Clear selection

90) An effect of charismatic leadership on followers is to cause them to do all of the following EXCEPT

1 point

A) have greater confidence in their ability to achieve goals.

B) have greater confidence in their ability to contribute to the organization.

C) set or accept higher goals.

D) assume less risk.

Clear selection

91) The ____ charismatic leader is one who possesses an egalitarian, self-transcendent, and empowering personality.

1 point

A) individualized

B) socialized

C) independent

D) personalized

Clear selection

92) Negative charismatic leaders emphasize

1 point

A) ideals.

B) value of the team.

C) devotion to themselves.

D) internalization.

Clear selection

93) Charismatic leaders do NOT communicate through

1 point

A) inspirational speeches.

B) analogy.

C) stories.

D) policies.

Clear selection

94) Servant leaders expect

1 point

A) to serve and help employees.

B) employee ideas to be considered before making a decision.

C) employees to reach their peak performance.

D) employees to serve them.

Clear selection

95) A strong culture by itself is not a guarantee of success unless it is also aligned to all of the following EXCEPT

1 point

A) the economy.

B) the external environment.

C) leadership.

D) strategy.

Clear selection

96) The strongest sign that management is truly committed to creating a new culture is by

1 point

A) replacing old-culture members who are unwilling to change with a new breed of employees

B) interacting face-to-face with rank-and-file.

C) recruiting as many diverse employees as possible.

D) celebrating achievements

Clear selection

97) An organization with an external strategic focus and high degree of environmental turbulence calls for a(n) _____ culture.

1 point

A) cooperative

B) adaptive

C) competitive

D) bureaucratic

Clear selection

99) All of the following are substantive leadership actions for shaping culture EXCEPT

1 point

A) developing a written values statement.

B) aligning reward-incentive system with culture.

C) interacting face-to-face with rank-and-file.

D) matching HR practices to culture.

Clear selection

100) When speaking and corresponding with people from other cultures

1 point

A) expect others to adapt to your communication style.

B) realize that English is the language of choice around the world.

C) assume that the statements you have read about the culture are true.

D) be careful about using humor.

Clear selection

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