IT Ticket System
Welcome to Horizon Science Academy of Lorain's Information Technology Ticket System (IT Tickets). Please fill out the information below to help us diagnosis your tech issues with your Chromebook or other school devices.
This information will help us stay organized and provide timely feedback to our team so we can get your devices running properly and enable you to actively participate in our remote learning. If you don't receive a response withing 24-28 hours please utilize our other methods to reach our tech department.

Email: tech@horizonlorain.org
Phone: 440-282-2477 Ext. 145 for grades K-5 (Miss Thies) or Ext 150 for grades 6-12 (Mrs. Jayaraman).
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Parent/Guardian Name *
Student Name & Grade *
Below is an image of a Chromebook serial number that is used for identification purposes. Use the picture to help you answer the next question. Your Chromebook may also have a white sticker in the same location.
Chromebook Serial Number that is assigned to your child *
Identify your computer/ tech issue from the list below *
Required
If you answered "other" to the question above, please explain here.
Preferred Method of Communication *
Best Time to Contact *
Phone Number *
Email Address *
I have read the "School Property and Supplies" section of the virtual handbook on pages 7-8 of this document: http://www.horizonlorain.org/wp-content/uploads/2020/09/HSA-Lorain-Virtual-Student-Handbook-20-21.docx-1.pdf *
Date submitted *
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