- Thank you for purchasing POLED Pixel UVC LED Sterilizer.
- Please register your product warranty within 7 days from date of purchase or delivery. You are advised to keep a copy of your proof of purchase/receipt.
- All terms and conditions listed below are firm and non-negotiable.
Terms & Conditions -
JER Enterprise Pte Ltd ("the Company") guarantees this product against any material or manufacturing defects according to the terms & conditions as stated in the following:
1. If at any time during the 12 months warranty period, any part or parts of the products has/have been removed or replaced by a person or replaced with part(s) not supplied or not authorized by the Company, or if the product has been dismantled, repairs or tampered with by any person(s) not authorized by the Company, this guarantee shall immediately cease to be valid and become void.
2. This guarantee does not cover:
- Units that are purchased from overseas (online or offline) or unauthorized resellers.
- installation/modification by person not authorized by the Company.
- Any defect arising from usage of wrong power-supply voltage misuse negligence, accident, unauthorized repair, alterations or modifications, Force Majeure, any other events beyond the Company's control or breakdown and damages resulting from sea, air, pollution or gas (including vulcanized gas)
- Consequential or incidental damages resulting from the purchase, use, or improper functioning of the unit regardless of the cause. Such damages for which the Company will not be responsible include, but are not limited to, loss of revenue or profit, downtime cost, loss of use of the unit.
- Any consumable or accessory (eg. switch buttons, grills, front door) unless the item is proven to be defective at the time of purchase.
- Replacement parts as these are consumables.
- Transportation, handling or delivery charges incurred in the delivery of the unit to and from the Company.
- Any product of which the model or serial number has been removed, altered or appears different from the guarantee certificate.
- Any defects caused by usage not in accordance with the operation/instruction manual.
- All wear and tear/usage related issues such as corrosion, rust, stains, odour, scratches, cracks or breaks for instances.
3. Our decisions on all questions and complaints regarding defects, shall be conclusive. Any product or defective part which has been replaced shall become the Company's property.
4. During the guarantee period, all products which are proved to be defective under proper use by reason only of faulty design, workmanship or materials shall be entitled to local (Singapore) on-site support at one stated location of the purchaser. Please kindly email info@jerenterprise.com with the following to request for a scheduling of an on-site appointment.
- Name
- Address and HP contact number
- Description of issue faced (photo could be helpful)
- Model serial number (found at back of the unit)
- Date and place of purchase (if available)
The Company reserves the right to amend the guarantee terms & conditions without prior notice.
We would like to share some basic POLED Pixel UV Sterilizer maintenance tips with you:
- Every now and then, give a gentle wipe through of the internal surfaces with a slightly damp cloth, then a dry cloth.
- Wipe dry any water deposits if you see them at the bottom surface. Do not leave the water deposits idle, because over a period of time, it could cause surface rust as stainless steel doesn't mean totally rust-proof.
- Shake off as much excess water from your items before putting them inside sterilizer. This would help prevent water deposits from accumulating over time at the bottom of the sterilizer.
Thank you! Have a nice day.