Abbey Medical Centre   - Improving Access to General Practice  2022
Thank you for helping us by completing this survey. We will use the answers to improve the service we offer to you, our patients.
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How old are you?
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Is English your first language?
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Do you claim any government benefits (not including pension)?
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Do you use a mobile phone?
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How confident are you in using your mobile phone to send messages, photos and videos?
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Do you have access to a computer?
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How confident are you in using your computer?
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Have you downloaded and used the NHS App?      https://www.nhs.uk/nhs-app/
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Have you registered for online services at the practice to order prescriptions, book appointments etc?
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Which methods have you used to contact the practice?
How easy do you find it to contact the practice?
How comfortable do you feel with a member of the admin team asking you simple questions about your problem to make sure you can get the right care as quickly as possible>
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Do you know the practice email address?
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Have you ever used the practice website?     https://www.abbeymedicalcentre.org/
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Do you have any comments about the website?
Have you ever used the practice Facebook or Twitter pages?
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Do you have any comments about our social media content?
What types of consultation have you had at the practice?
Which of these would you like to use in the future?
How happy are you to send information via online questionnaires to help plan your care and mange your health conditions?
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How happy would you be booking appointments using a direct link sent to your phone?
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Thinking about your last appointment, how long did you have to wait to see/speak to a member of clinical staff?
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Do you prefer to see a specific member of staff even if it means waiting longer for an appointment?
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Have you ever seen/spoken to
Overall, how happy are you with how easily you can access services at Abbey Medical Centre?
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Do you have any further comments you wish to make?
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