Volunteer Application Form
Citizens Advice Lancashire West

If you need this form in another format please contact your local Citizens Advice
by contacting Aimee Hesp at ahesp@calw.org.uk or call 01772 808212.
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Email *
Personal details
Surname
 *
First name
 *
Address and postcode
 *
Contact telephone number
 *
Preferred method of contact
 *
Volunteer role, skills and experience
1. Are you interested in any particular type of volunteer role(s)?
For example, Adviser, Receptionist, Digital assistant, Trustee, Administrator, Research and Campaigns, PR and Marketing, Fundraiser, Information Assistant,
Adviceline Assessor, Webchat and Email assessor, Mentor etc.
[Please note that applicants must be 16 or over to undertake the Adviser role].
 *
2. Describe any skills you have that would be useful for the role you’re interested in:
For example, talking to people face to face or on the phone, IT skills, helping people learn, speaking/writing in a language other than English or Welsh, British Sign Language, good verbal / written communication skills, problem solving, co-ordinating teams, social media skills, etc.
 *
3. Is there anything you have done over the past few years that you would like to tell us about?
For example, employment, work experience, volunteering, community activity (involvement in tenants’ associations, school activities, support groups), caring for children, other relatives or friends, classes, training courses etc.
 *
4. Why do you want to volunteer for Citizens Advice? What do you hope to get from the experience?
 *
5. What do you think are some of the main problems facing your community?
 *
Availability
It’s useful to know when you will be available to volunteer. Please indicate below the times when you are generally available including morning or afternoon:
Monday AM
Monday PM
Tuesday AM
Tuesday PM
Wednesday AM
Wednesday PM
Thursday AM
Thursday PM
Friday AM
Friday PM
6. How many hours per week, or days per week would you like to volunteer for? *
7. Are there any times that you’re unlikely to be available, e.g. school holidays?
 *
8. Is there anything else you would like to say about yourself?
9. Are there any adjustments we can make to assist you in your application and / or interview? 
[You might want to give examples such as, an application in larger font or with greater colour contrast, or for an interview - a hearing loop, wheelchair access, an afternoon interview etc.]
This information will be treated as confidential.
10. Is there any equipment or support that we can provide to help you carry out
the volunteer role itself? [You might want to give examples such as, a hearing
loop, wheelchair access, flexible volunteering pattern if certain times of day are better, screen readers, quiet spaces for breaks etc].
This information will be treated as confidential. Please be assured that we will be
supportive in discussing any adjustments with you at any stage of the recruitment and selection process.
References
Please give the names and contact details of two people, who know you in a work related, academic or professional capacity. This could be an employer, teacher, tutor, a colleague, or former-colleague where you have worked or volunteered before. It could also be someone who knows you well (but not a member of your family).
Referee 1:
Name *
Address and postcode *
Email address / contact telephone number:
 *
In what capacity do they know you?
 *
Referee 2:
Name *
Address and postcode *
Email address / contact telephone number:
 *
In what capacity do they know you?
 *
Our policy on convictions
Having a criminal record is not in itself a barrier to volunteering, and we will only take relevant convictions or sexual offences into account. Our policy is in place to make sure ex-offenders are treated fairly. 

We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role.

Anyone with a caution or conviction for a sexual offence against a child or
vulnerable adult is considered unsuitable to volunteer.
Please answer the question below:
Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974?

For more information see:
http://hub.unlock.org.uk/knowledgebase/a-simple-guide-to-the-roa/
 *
If YES please provide details of the offence and the date of conviction:
If you are concerned about this and would like to discuss your individual
circumstances further, please contact Sarah Boocock at 35 - 39 Market Street, Chorley, PR72SW
Entitlement to work or volunteer
If you are not a UK or Irish citizen, it’s important you check you are permitted to
volunteer or carry out ‘unpaid work’ in addition to your main reason for entering
the country, to avoid jeopardising your visa status.

If you cannot find the answer clearly on your immigration documentation,
contact the UK Border Agency (www.gov.uk/contact-ukvi-inside-outside-uk)
EU/EEA nationals from other countries are entitled to volunteer if they have one
of the following statuses to volunteer:

● Pre-settled status
● Settled status
● A visa status that allows volunteering (as outlined on the NCVO website:
www.knowhow.ncvo.org.uk/your-team/volunteers/recruiting/volunteers-
from-overseas)
Declaration
All the information I have provided above is accurate to the best of my knowledge 
Signed: *
Date: *
If you have given us any information about your health, disability or access requirements, under data protection law we need your explicit consent to hold or use that information.

We will only use it in order to allow us to make reasonable adjustments and/or to keep you safe, and it will be held securely.

I give my consent for this information to be used by Citizens Advice Lancashire West.
Signed:
Date:
If you are under 16, please also ask your parent or legal guardian to sign the consent form below.
I understand the volunteer role and possible time commitment and give my permission to undertake this role if successful.
Volunteer's name:
Signed:
Date:
Relationship to applicant:
How did you hear about this opportunity?
For example, local Citizens Advice website, another website, word of mouth, through your local community or volunteer centre, through your university or college, through the Open University, at a volunteering fair or event, through your own experience accessing the Citizens Advice service, or other?
When did you last use the Citizens Advice service?
Former clients can, and do, make excellent volunteers in a range of roles and having been a recent user of our services isn't necessarily a barrier to volunteering. There can be times where we might feel a gap between using our services and becoming a volunteer would be appropriate, but this is something we would discuss with you.
How we will use your information
The information you give us on this form will be used to help us decide whether to recruit you as a volunteer - this is our ‘legitimate interest’ under data protection law. It will only be seen by staff involved in the recruitment process, and will be stored securely. We will retain unsuccessful application forms for up to 1 year from the date the application form was received.

If you are recruited we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it.

All use of volunteer information will be relevant to their involvement, and may
include:

● Contacting volunteers when necessary
● Making changes to role, support or equipment to improve accessibility
● Monitoring statistical details of our volunteers
● Providing ongoing support to volunteers
● Monitoring the quality of advice given to clients
● Addressing problems or complaints

You have legal rights over your data, including access to it, and the right to ask that it is corrected, restricted or deleted. There is more information on these rights on the Information Commissioner’s Office website: www.ico.org.uk

If you have any questions about the use of your data, please contact Citizens
Advice Lancashire West.
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