Customer Delight Officer

As a Customer Delight Officer, you will be responsible for providing exceptional service and support to our customers through a variety of channels. You will be the primary point of contact for customers to deliver order requests ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery.

Requirements:

  •  At least 2 years of experience working in a high traffic call center
  • Degree, Diploma or Certificate in Communications, Customer Service, Business Administration or related discipline.
  • Familiarity with CRM Systems and practices
  • Sales skills and Customer service orientation
  • Strong communication  skills (both written and verbal) including multi-channel communication skills
  • Problem solving skills, active listening, empathy and attention to detail
  • Experience working in e-commerce is an added advantage
  • Male candidate preferred


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 What motivated you to pursue a career in Customer Service?

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Define what excellent customer service means to you?

How do you handle irate customers? Can you share an example of a challenging customer interaction and how you handled the situation?

Can you provide an example of an instance where you went above and beyond to satisfy a client’s needs?


Tell us a little bit about what interests you in this position and why you think you would be a great addition to the Purpink team? 


How soon are you available for this position? 


Send your most recent CV to careers@purpink.co.ke with the subject [Insert Job Title]

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