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Student Help Form
Before completing the Student Help Form,
Please visit the
https://tinyurl.com/prepchsTechGuide
for Self Guided Troubleshooting of well-known issues.
Please complete and submit this form in as much detail as possible.
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* Indicates required question
Email
*
Your email
Date
*
MM
/
DD
/
YYYY
Full Name
*
Your answer
Which Chromebook do you have?
*
Asus
HP
Samsung
Are you experiencing issues with the Chromebook's Hardware?
Screen
Keyboard
Touchpad
Speaker/Microphone
Charging Issues
Other:
Are you experiencing issues with the Chromebook's Software?
Frozen Chromebook/Not Responding
Google Chrome
Google Drive/Docs/Sheets/Slides
Other:
Having issues with Internet Connectivity?
Go to Fast.com to run an Internet Speed Test & Report the number of Mbps displayed.
Your answer
Are you experiencing issues with Schoology?
Loading Icon Spinning
Course Missing
Unable to Submit an Assignment
Unable to Attach a Document
Audio/Video issues using Conferences
Other:
Please describe the problem in detail below
*
Your answer
Forgot Login?
Google
PowerSchool
Other:
What Next?
Someone from the Technology Department will be in touch with you. Please check your Gmail Inbox.
A copy of your responses will be emailed to the address you provided.
Submit
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