Thank you for agreeing to take part in this survey in order to find out how the electric car manufacturer Tesla can improve its online customer service experience. This survey is part of my thesis assignment for the HU University of Applied Sciences Utrecht. With this survey, I would like to find out your thoughts, opinions on how Tesla's online customer service experience can be improved in the future. This survey should take only around 5-10 minutes to be completed. Be assured that all the answers you provide will be kept in the strictest confidentiality.

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