Customer Complaints & Refund Form

If you were not amazed with the experience you have received and you have followed our terms and conditions please complete and submit this form.

- You have 3 days after the date of your event to submit this form. 

- All sections of this form must be completed to be accepted.

- You will be contacted to further discuss the information you provided within your refund form. 

- Only after the phone call will your refund will be processed. 

- Your refund excludes:

1) A labour fee of £120 per staff member per day who provided your event.

2) The travel fee of £0.55 per mile travelled from our Bournemouth office. 

3) The catering fee of £5.00 per participant per meal. 

- This guarantee does not cover events or camps which have been cancelled. Please refer to Terms and Conditions section 3. 

- The 100% amazement guarantee does not cover 'Bad weather'. Refund forms will not be processed which have been submitted due to Poor/Bad weather, unless you purchased 'Bad Weather Insurance'. Please refer to Terms and Conditions section 13. 


The Office Manager will aim to be in touch within 3 working days to discuss how the best resolve this situation.
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Full Name: *
Email address: *
Contact number: *
School name: *
Date of activity event / camp: *
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Please explain what happened and the reason you are filling out this form: *
Which area of our service needs improving?   *
Required
In light of your responses so far, what changes or improvements should we make to prevent similar situations happening in future? *
Do you believe we have violated our Terms and Conditions? *
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