J&T Apps Survey Form

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This feedback form is to understand customer usage and what do they like the most from our J&T apps, or we call it JTC.

Choose state that you currently living / Sili pilih negeri yang anda mendiami ketika ini *

Why do you download the J&T apps at the 1st place? *

Can choose more than one

Because I want to make order

Because I want to check some information

Because I want to check my parcel status

Because I use J&T Apps E-Wallet features to pay

Because I want to receive notification when my parcel is out for delivery

Other:

Required

From Scale 1 - 5, what features that you mostly use in the J&T App? *

1 is rarely use it while 5 is always use it

E-Wallet Features

Creating Order

Checking Parcel Status

Get Certain Information (Prohibited Item, Drop Point, Shipping Rates)

Membership (Voucher, Points, Referral)

What the feature that you would like to see in the Apps in future? *

Can choose more than one

Able to contact with buyer / seller

Contact with dispatcher (in-app messaging)

Choose delivery method (self collect, infrontdoor, any instruction)

Change delivery address

Customer support

Other:

Required

From your opinion, which function that we should enhance more? *

E-Wallet

Membership Features

Creating Order

Parcel Status

Information Displayed

Required

Please explain your reason why you think the function that you choose above that we should enhance. *

Can include suggestion on how to make it better too

Do you have any feedback or suggestions on how we can improve our J&T Apps? *

Submit

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