Your initial experience using ClassJuggler

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We are investigating different ways to demonstrate ClassJuggler to prospective clients to make it more approachable or helpful, and investigating upgrades we can make to ClassJuggler that specifically will ease the onboarding process. If you can spare 3 minutes, we’d love to hear your thoughts!

When you were considering choosing ClassJuggler to be your class-based business software, did you first sign up for our 14-day self-guided demo of the product? *

I did not sign up to try the demo, but rather signed up to become a customer directly.

I signed up for the demo, but never spent any time looking through it.

I signed up for the demo and spent a LITTLE BIT of time with it before becoming a customer.

I signed up for the demo and spent MUCH TIME looking through it before becoming a customer.

I don't know, or don't remember, if we used the demo before signing up to become a customer.

Other:

If you did the self-guided product demo, how influential was the demo in your decision to become a ClassJuggler customer? *

Does not apply (didn't use the demo)

ClassJuggler's self-guided demo SIGNIFICANTLY influenced my decision to become a customer.

The self-guided demo MODERATELY influenced my decision to become a customer.

The self-guided demo did very little to influence my decision to become a customer.

Other:

We are considering adding a LIVE demo option: a 1-on-1 webinar-style demonstration of the product for prospective customers. To what degree would this option have appealed to you when you were deciding whether to become a customer? *

Considerably

Moderately

Not at all

I'm not sure

Other:

We are also considering adding a VIDEO-BASED demonstration of ClassJuggler: a series of short demo videos, each one highlighting a different ClassJuggler feature or capability. To what degree would this demo option have helped/appealed to you when you were deciding whether to become a customer? *

Considerably

Moderately

Not at all

I'm not sure

Other:

Which of the following options would you have found most helpful when you were getting started? (Check all that apply.) *

A video tutorial library, with each one showing how to use a particular feature or tool

A phone appointment, with a ClassJuggler support representative walking you through the key setup features

Improvements to the Help content (please explain below)

Required

Thanks for your time! If you have other thoughts or ideas you want to share to help us improve the purchase decision steps or onboarding process, please optionally share them here.

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