Morwenna
Booking Terms and Conditions
Property Address: B6
Morwenna, Riviere Towans, Phillack, Hayle, TR27 5AF
Payment
of the deposit and completion of our booking form confirms your understanding
and acceptance of these terms and conditions. Please tick the box at the end of the form to confirm this.
Check
in time: 4pm
Check
out time:
10am
Maximum Occupancy: 6 persons. Only
persons listed on the completed booking form can stay in the property.
Dogs: 2 dogs are welcome
to stay at Morwenna, provided advance notice has been given. Additional
dogs or other pets are only permitted with written / email consent of
Morwenna’s owners.
Smoking and vaping are not
permitted anywhere inside the chalet or in the lower room. Smoking is
permitted on the balcony, but all cigarette waste / ashtrays must be
carefully disposed of immediately. Nothing must be thrown from the balcony
or into the surrounding vegetation.
Disposable BBQs are not to be used anywhere on site.
Booking Deposit & Cancellation
To reserve your
chosen dates, we ask for a 33% booking deposit. Apart from Government
enforced travel restrictions, this is non-refundable.
Bookings must be
made by persons over the age of 21. Any guests under 18 must be supervised
at all times.
Single sex group
bookings will only be accepted with written / email consent of Morwenna’s
owners
The balance of the
booking price plus a £100 security deposit are due 6 weeks prior to
arrival. Non-payment of the balance constitutes as a cancellation of
the booking. We reserve the right to re let the property where full
payment has not been received by the due date without prior agreement in
writing/email by us.
If there are Government
enforced restrictions on travel, e.g., full or local lockdown, based on
the address of the lead booking, and your holiday cannot therefore go
ahead, any monies paid will be refunded. We recommend you purchase travel
insurance to cover any other personal circumstances.
For cancellations
less than 6 weeks prior to arrival; if we are unable to re let the
property, we reserve the right to retain monies equivalent to the loss of
income, e.g., we will refund you the equivalent of the security deposit
(if paid), cleaning costs and amenities based on the number in your party.
We reserve the
right to terminate a holiday without compensation where the unreasonable
behaviour of the persons named on the booking (or their guests) may impair
the enjoyment, comfort or health of others. This clause applies if guests
are in serious breach of the site rules, which are listed on our website.
We will not cancel
a booking save for exceptional circumstances beyond our control, e.g., a
Force Majeure event, including but not limited to, flood, storm damage,
fire, urgent unforeseen repairs required to the property, destruction or
damage of the property or road blockages. Notification will be given of
the cancellation as soon as possible and we will promptly refund all
payments made. Our liability for cancellation will be limited to payments
made to us.
Any problem or
complaint which you may have concerning your holiday must be immediately
reported directly to us and we will endeavour to put matters right. Any
complaints only reported at the end of your holiday will not be considered
where we have not been afforded the opportunity to take remedial action.
Security Deposit
Morwenna
is a private holiday home. We ask that you treat it with the same respect
as you would your own home and leave it as you would wish to find
it.
A £100
security deposit is included with the final balance 6 weeks prior to
arrival. This will be refunded 2 or 3 days after departure (refunds
to credit cards may take up to 7 days to appear on statements).
The
refund will be made provided the following provisions are met:
Departure has not
been excessively late, causing delay to our housekeepers.
No damage has been
done to the property or its contents, including linens and towels, beyond
normal wear and tear.
The beds have been
stripped and all dirty linen, (including tea towels and bath mats) is
ready to be collected by our housekeepers.
No charges have
been incurred due to illegal activity.
Pets have not damaged
furniture or soft furnishings.
All unused food,
debris, recycling and rubbish are placed in the central bins located around the site.
Dirty dishes have
been cleaned and put away, any appliances used have been wiped down, etc.
Over occupancy,
e.g., more than 6 persons staying overnight in the chalet at any one time,
without Morwenna’s owner’s express written agreement.
No smoking or
vaping inside the property or lower room. Any ashtrays on the balcony or
outside must be emptied safely into refuse containers.
Open fires are not
allowed on site. Barbecues must only be situated away from the property. Disposable BBQs are not allowed anywhere on site. Remember the balcony decking
is composite (plastic). It will melt if a barbecue is placed on it, or hot
coals dropped onto it!!
Should
the above not be met and additional cleaning costs or replacement costs are
incurred, these will be deducted from your security deposit.
We
understand that accidents happen, so if any sheets have been soiled, crockery
or glasses broken, please let us know immediately so replacements can be
obtained. Some spare items are located in the wall cupboard in the downstairs
room.
Inclusive Fees Electricity,
heating and water costs are included in the tariff. This excludes
charging of electric/plug-in hybrid vehicles. (Morwenna has an electricity smart
meter, which reports daily usage). Charging points can be found near St.
Erth, Camborne and Carbis Bay.
One time linen are
included in the tariff (guests staying for two or more weeks can request a
new set of bed linen per week, guests are expected to strip and change the
linen). Please bring your own towels.
Bedding or linens provided
must not be removed from the property.
Toilets
Please
do not flush anything other than toilet paper down the toilets. If it is
found that feminine products, wet wipes or nappies have been flushed down the
toilet and clogged the drainage system during your stay, you could be required
to pay the costs to clear the blockage.
Privacy Policy
We do
not store guest’s payment details.
Personal
information retained such as guest’s names and addresses are retained solely
for our own use to provide future offers or marketing personal to Surf Chalet
Holidays. We will not pass your details to any third parties. Our Privacy
Policy can be found on our website.
Limited Liability
Surf
Chalet Holidays cannot be held responsible for any death or personal injury to
you or your guests except in circumstances where the death or personal injury
can be attributed to any wilful or negligent act by us.
Save
for death/personal injury caused by the negligence of Surf Chalet Holidays, our
liability under this agreement is limited to the rental value of individual
booking.
It is
the guest’s responsibility to ensure they have sufficient travel insurance to
cover cancellation by them, not relating to Government enforced travel
restrictions, and any loss of personal possessions through theft or other
incident.
We
reserve the right to make reasonable amendments or additions to these terms and
conditions without notice.
www.surfchaletholidays.com
